Remote opportunity at
VercelSenior Customer Support Engineer
Vercel is seeking a Senior Customer Support Engineer to join its remote team. Operating as an agentic infrastructure company, Vercel helps developers and AI agents build…
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About This Role
Vercel is seeking a Senior Customer Support Engineer to join its remote team. Operating as an agentic infrastructure company, Vercel helps developers and AI agents build and launch software quickly and securely. The company's platform is utilized by millions of developers worldwide, as well as organizations like OpenAI, PayPal, Ramp, and Supreme. In this position, you will report to the Manager of Customer Support Engineering. Your main duties will involve…
Job Description
Vercel is seeking a Senior Customer Support Engineer to join its remote team. Operating as an agentic infrastructure company, Vercel helps developers and AI agents build and launch software quickly and securely. The company's platform is utilized by millions of developers worldwide, as well as organizations like OpenAI, PayPal, Ramp, and Supreme.
In this position, you will report to the Manager of Customer Support Engineering. Your main duties will involve investigating and resolving intricate customer problems, collaborating with internal departments to implement fixes, and building internal scripts and tools to boost operational efficiency. You will also take ownership of the v0 product area, draft technical documentation, and assist with enterprise-level requests.
This role is ideal for a technically proficient engineer who combines customer support experience with modern development knowledge in the AI and web ecosystems. Candidates may work fully remotely if they reside outside a commuting radius from Vercel offices, while those living near facilities in San Francisco, New York, London, or Berlin will adhere to a hybrid schedule featuring anchor days on Mondays, Tuesdays, and Fridays.
The position requires occasional participation in a scheduled weekend or holiday on-call rotation to support global coverage. Vercel provides a comprehensive compensation package that includes equity, healthcare coverage, flexible time off, equipment, and a work-from-home stipend.
Responsibilities
- Investigate and solve complex technical cases for platform users
- Collaborate with Engineering to identify and implement fixes and mitigations
- Partner with Product, Solutions, and Customer Success to deliver internal and external guidance
- Build and enhance internal tools and scripts to boost team productivity
- Specialize in the v0 product area as a designated domain owner
- Write new runbooks, guides, and internal processes while improving existing documentation
- Support Customer Success Managers with enterprise escalations and inquiries
- Participate in an advance-scheduled weekend or holiday on-call rotation
Requirements
- Hands-on background utilizing Vercel and v0
- Modern development and architecture experience in web or AI spaces, such as LLM-powered applications or production web services
- Prior technical support experience involving customer troubleshooting and proactive problem-solving
- Strong written and verbal communication abilities
- Willingness to join an on-call rotation for weekends and holidays
Qualifications
- Frontend development experience with technologies like React or Next.js
- Technical writing background for public documentation or developer education
- Experience automating workflows using agentic services
Core Skills
Benefits
- Competitive compensation package including equity
- Inclusive healthcare package
- Mentorship opportunities and funding for professional events and networking
- Flexible time off
- Provision of necessary work equipment and a work-from-home budget
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
The role can be fully remote if you live beyond a predetermined commuting distance from Vercel offices. If you reside within commuting distance of the San Francisco, New York, London, or Berlin offices, the position requires in-office anchor days on Monday, Tuesday, and Friday.
What is the employment type?
The source posting specifies that this is a full-time position.
What is the salary for this role?
The job posting does not specify a salary, though it mentions a competitive compensation package that includes equity.
Will I need to work on-call shifts?
Yes, you will be expected to participate in an occasional weekend or holiday on-call rotation, which is scheduled in advance.
Sample Interview Questions
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