Opportunity at
ChargePointSenior Deployment Specialist
ChargePoint is seeking a Senior Deployment Specialist to oversee the onboarding, configuration, and activation of networked electric vehicle charging stations for new and returning station owners.…
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About This Role
ChargePoint is seeking a Senior Deployment Specialist to oversee the onboarding, configuration, and activation of networked electric vehicle charging stations for new and returning station owners. Operating in the electric mobility sector since 2007, ChargePoint provides hardware, software, and mobile solutions across North America and Europe. This full-time, on-site role reports to the Activation Support Supervisor. The ideal candidate is an organized, proactive professional who possesses technical aptitude and an…
Job Description
ChargePoint is seeking a Senior Deployment Specialist to oversee the onboarding, configuration, and activation of networked electric vehicle charging stations for new and returning station owners. Operating in the electric mobility sector since 2007, ChargePoint provides hardware, software, and mobile solutions across North America and Europe. This full-time, on-site role reports to the Activation Support Supervisor.
The ideal candidate is an organized, proactive professional who possesses technical aptitude and an enthusiasm for the EV industry. Responsibilities encompass end-to-end technical troubleshooting for connectivity issues, managing customer escalations through email and phone, handling equipment logistics and dispatch requests, and collaborating cross-functional teams to streamline deployments. The base salary for this position ranges from $70,380 to $95,220 per year, accompanied by annual merit-based RSU grants and comprehensive employee benefits.
Responsibilities
- Manage the complete troubleshooting and technical support lifecycle for stations encountering connectivity failures until activation is achieved
- Diagnose and resolve hardware defects, site-level problems, and cellular connectivity issues
- Coordinate with Deployment teams, Sales, and field technicians to clear punch-list items and escalate persistent hardware problems
- Handle customer escalations via phone and email to deliver prompt resolutions
- Provide direct phone assistance during periods of peak call volume
- Update customers regarding station status changes using Salesforce
- Process dispatch requests for malfunctioning stations and replacement parts
- Track maintenance activities, customer interactions, and technical support records
- Contribute to partner collaborations and special projects tracking new product rollouts
Requirements
- Possess 3 to 5 years of practical experience in deployment, technical support, or field service operations
- Demonstrate proficiency in software tools and technical troubleshooting methodologies
- Show strong organizational capabilities and detailed attention to accuracy
- Exhibit analytical strength to assess and resolve complex issues
- Manage time effectively to prioritize competing demands
- Understand cellular connectivity protocols, signal strength verification, and carrier SIM provisioning
- Communicate clearly through verbal and written channels
Qualifications
- Familiarity with alternative energy or EV charging industries
- Hold an Associate's degree or vocational/technical diploma in electrical or automotive technology, paired with relevant field experience
- Demonstrate familiarity with commercial DC fast charging and AC hardware systems
Core Skills
Benefits
- Base salary ranging from $70,380 to $95,220 per year
- Annual merit-based RSU grants
- Health, dental, and vision insurance
- 401(k) plan
- Paid time off
- Parental leave
- Life and disability insurance
- Wellness resources
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
The source posting indicates an on-site role with a location listed as Remote - North America in the text, though the job is categorized as on-site.
What salary range is offered for the Senior Deployment Specialist?
The position provides a base salary between $70,380 and $95,220 per year, plus annual merit-based RSU grants.
What experience is required to apply?
Applicants must have 3 to 5 years of hands-on experience in technical support, field service operations, or deployment, preferably within the alternative energy or EV charging sector.
Who does this position report to?
The Senior Deployment Specialist reports to the Activation Support Supervisor.
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