Senior Digital Customer Success Campaign Manager

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About This Role

1Password is a well-known cybersecurity organization that produces enterprise password management software and unified access management solutions. The company serves over 180,000 businesses globally, helping teams safely adopt necessary SaaS and artificial intelligence tools. In this individual contributor position, you will head up and expand digital customer success programs throughout the entire client journey. Working within the Customer Experience team and reporting to the Senior Manager, Digital Customer Success, you…

Job Description

Responsibilities

• Design, launch, and refine digital customer success campaigns spanning onboarding, activation, adoption, and growth phases.
• Build scalable customer journeys using content-led interventions alongside targeted human engagement when necessary.
• Identify behavioral customer signals, milestones, and friction points across the lifecycle.
• Translate data insights into triggered campaigns that guide users to appropriate next steps.
• Draft, edit, and optimize client-facing messages including email campaigns and journey content.
• Track program performance metrics such as activation, deployment, engagement, retention, and churn.
• Execute testing methods such as A/B testing, cohort analysis, and message iteration.
• Partner cross-functionally with data, product, operations, and content teams.
• Construct dashboards and reporting tools to monitor program health and surface operational insights.
• Utilize artificial intelligence tools to accelerate campaign creation, testing, and optimization.

Requirements

• Minimum of six years of professional background in digital customer success, customer marketing, lifecycle marketing, growth operations, customer success operations, product-led growth, or related SaaS environments.
• Demonstrated success building and owning lifecycle or digital success programs that delivered measurable business results.
• Experience creating scalable campaigns and journeys rather than overseeing a standard book of business.
• Solid knowledge of the full customer lifecycle covering onboarding, activation, adoption, retention, expansion, renewal, and risk management.
• Proficiency in interpreting product signals and translating them into clear campaign strategies.
• Strong written and verbal communication abilities tailored to various customer audiences.
• Hands-on experience using platforms such as Gainsight, Salesforce, Marketo, Outreach, or similar tools.
• Ability to collaborate across customer success, product, support, operations, marketing, content, and data teams.
• Comfort working inside changing environments where operating models are built from the ground up.

Qualifications

• Experience utilizing artificial intelligence tools for program design, experimentation, and campaign optimization.
• Prior background working with 1Password or within the cybersecurity industry.

Core Skills

Benefits

• Immediate participation in company benefits programs including health, dental, and a 401k
• Generous paid time off
• An equity grant
• Participation in incentive programs where applicable

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