Remote opportunity at
TwilioSenior Engineering Manager V&V Media
Twilio is hiring a Senior Engineering Manager, Voice Media for a full-time, remote position based in Ontario or Alberta, Canada. Twilio delivers communications solutions and developer…
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AI Summary
As a Senior Engineering Manager at Twilio, you will lead a remote technical team responsible for architecting and scaling low-latency, real-time media processing infrastructure. Day-to-day, you will guide technical strategy, mentor senior engineers, and partner with product and platform leaders to ensure the platform reliably handles billions of global media streams.
About This Role
Twilio is hiring a Senior Engineering Manager, Voice Media for a full-time, remote position based in Ontario or Alberta, Canada. Twilio delivers communications solutions and developer tools to businesses worldwide. In this role, you will lead a technical team focused on core media infrastructure, managing the creation of robust systems capable of processing billions of media streams globally. This position suits an experienced engineering leader with deep systems expertise who…
Job Description
Twilio is hiring a Senior Engineering Manager, Voice Media for a full-time, remote position based in Ontario or Alberta, Canada. Twilio delivers communications solutions and developer tools to businesses worldwide. In this role, you will lead a technical team focused on core media infrastructure, managing the creation of robust systems capable of processing billions of media streams globally. This position suits an experienced engineering leader with deep systems expertise who can drive technical strategies, manage complex technical tradeoffs, and mentor senior engineers within real-time communications technology.
As a remote-first organization, Twilio utilizes artificial intelligence to streamline hiring workflows while ensuring real team members make all final employment choices. Professionals joining the company will collaborate with product and platform teams, handle performance metrics, and guide the evolution of low-latency, high-throughput media processing stacks. While the role operates remotely, occasional in-person travel for project meetings, team gatherings, or customer sessions may be requested.
Responsibilities
- Manage a team of senior engineers working on next-generation media processing software
- Direct technical architecture choices for high-throughput and low-latency media systems
- Partner with platform, product, and engineering groups to formulate technical roadmaps
- Promote engineering excellence by maintaining code quality, testing procedures, and operational reliability
- Mentor engineering personnel and offer technical advice regarding complex media processing obstacles
- Manage technical debt while preserving service dependability and feature development progress
- Oversee service performance metrics, reliability objectives, and continuous improvement projects
- Make critical technology stack decisions that influence media processing capabilities
Requirements
- More than 5 years of engineering management experience leading distributed systems teams
- Understanding of VoIP and Voice infrastructure alongside media handling challenges
- Background in architecting and constructing large-scale backend services with strict SLOs and high reliability
- Proficiency in systems design, cloud infrastructure, and microservice architecture
- Experience handling technical tradeoffs involving scalability, reliability, and feature creation
- History of delivering complex critical infrastructure projects
- Experience enhancing developer velocity using AI tools
- Knowledge of operational excellence, reliability engineering, and performance optimization
- Communication skills to explain complex technical ideas to diverse audiences
- Experience with at least one of the following: media processing, streaming technologies, real-time communications systems, or related fields
Qualifications
- Familiarity with communications protocols including SIP, RTP, or RTCP
- Knowledge of audio processing, media codecs, packet loss concealment, and transcoding
- Background in building globally distributed, low-latency systems
- Experience with systems programming languages like Rust, Java, or C/C++, or platforms such as gStreamer or Asterisk
- Experience developing Voice AI products
- Familiarity with cloud infrastructure on AWS or comparable platforms
- Prior telecommunications or communications platforms background
Core Skills
Benefits
- Competitive pay ranging from a CAD 194,000 developing minimum to a CAD 242,500 mid range, with a target bonus percentage of 17.5 percent
- Generous time off
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program and contributions
- Potential eligibility for additional compensation including incentive programs, commissions, and equity grants
Frequently Asked Questions
Is this position remote?
Yes, this is a remote role based in Ontario or Alberta, Canada, though occasional in-person travel for team gatherings or customer meetings may be required.
What is the salary for this position?
The estimated pay range is from a developing minimum of CAD 194,000 to a mid-point of CAD 242,500, with a target bonus percentage of 17.5 percent.
What level of management experience is required?
Candidates must have more than 5 years of engineering management experience leading teams that build distributed systems.
What is the employment type?
The posting specifies that this is a full-time position.
Role DNA
This role requires a highly technical leader who can independently navigate complex real-time systems architecture while maintaining strong communication across cross-functional teams.
Salary Analysis
No compensation details were disclosed in the posting, but the estimated base salary range aligns with Canadian market benchmarks for senior engineering management roles at major enterprise tech companies.
Employer-Listed Salary
Not disclosed
As stated in this job posting.
Jobsiz Platform Estimate
AI-estimated market range based on role, seniority, and location — not a guaranteed offer, and independent of the employer's own figure above.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
