Remote opportunity at
TwilioSenior Engineering Manager V&V Media
Twilio is hiring a Senior Engineering Manager V&V Media to oversee the Voice Media team and guide the technical strategy for core media infrastructure. Twilio delivers…
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About This Role
Twilio is hiring a Senior Engineering Manager V&V Media to oversee the Voice Media team and guide the technical strategy for core media infrastructure. Twilio delivers communications solutions and developer tools to businesses globally. This remote position operates primarily from home, though occasional in-person reporting may be required for team off-sites, gatherings, or customer meetings. This opportunity is ideal for an experienced technical leader who specializes in real-time communications technology…
Job Description
Twilio is hiring a Senior Engineering Manager V&V Media to oversee the Voice Media team and guide the technical strategy for core media infrastructure. Twilio delivers communications solutions and developer tools to businesses globally. This remote position operates primarily from home, though occasional in-person reporting may be required for team off-sites, gatherings, or customer meetings.
This opportunity is ideal for an experienced technical leader who specializes in real-time communications technology and high-throughput media systems. The selected manager will direct a team of senior engineers building next-generation media processing infrastructure, balancing new feature development with system reliability and technical debt reduction. The role involves setting architecture decisions, defining technical roadmaps, and collaborating across various platform and product teams.
Twilio operates as an equal opportunity employer with a remote-first work model. Candidates for this specific vacancy must be based in Ontario or Alberta, Canada. The compensation structure for this position features an estimated pay range between CAD 194,000.00 and CAD 242,500.00, alongside a target bonus percentage of 17.5 percent, with exact placement determined by experience, skills, and location.
Responsibilities
- Manage a group of senior engineers creating next-generation media processing stacks
- Establish technical architecture decisions for high-throughput, low-latency media systems
- Collaborate with product and platform teams to form technical roadmaps
- Enforce engineering excellence through operational reliability, testing practices, and code quality standards
- Mentor engineers and offer technical guidance regarding complex media processing obstacles
- Balance feature creation and technical debt reduction while ensuring service reliability
- Construct and evolve systems that handle large-scale real-time media processing
- Oversee continuous improvement initiatives, performance metrics, and reliability targets
- Align media platform capabilities with the broader Voice strategy alongside engineering leaders
- Determine key technology stack choices affecting media processing capabilities
Requirements
- At least 5 years of engineering management experience leading distributed systems teams
- Understanding of Voice and VoIP infrastructure along with media handling challenges
- Strong technical background in architecting and building backend services at scale under strict SLOs
- Deep comprehension of systems design, cloud infrastructure, and microservice architecture
- Experience handling technical tradeoffs between scalability, reliability, and feature development
- Track record of delivering critical infrastructure projects featuring technical complexity
- Experience improving developer velocity via AI tools
- Knowledge of operational excellence, reliability engineering, and performance optimization
- Communication skills to present complex technical concepts to both technical and non-technical audiences
- Experience with at least one of the following: streaming technologies, media processing, real-time communications systems, or related fields
Qualifications
- Experience with RTP/RTCP, SIP, or other communications protocols
- Familiarity with audio processing, media codecs, transcoding, and packet loss concealment
- Background creating low-latency and globally distributed systems
- Experience using systems programming languages such as Rust, C, C++, or Java
- Familiarity with platforms like gStreamer or Asterisk
- Experience developing Voice AI products
- Knowledge of cloud infrastructure on platforms such as AWS
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare benefits
- Retirement savings program and contributions
- Incentive programs, commissions, and equity grants depending on the role
- Support for community volunteering and donation efforts
Frequently Asked Questions
What is the location and remote work policy for this role?
The position is remote and based in Ontario or Alberta, Canada. Employees may occasionally be asked to travel or report in person for team gatherings, functional off-sites, or customer meetings.
What is the salary range for the Senior Engineering Manager V&V Media position?
The estimated pay ranges from a developing minimum of CAD 194,000.00 to a midpoint of CAD 242,500.00, with a target bonus percentage of 17.5%. Starting pay is determined by factors including skills, experience, and geographic location.
What type of employment is this?
The posting specifies a full-time employment type.
What are the core experience requirements for applicants?
Applicants must have at least 5 years of engineering management experience leading distributed systems teams, a strong technical background in building scalable backend services under strict SLOs, and an understanding of VoIP and Voice infrastructure.
Sample Interview Questions
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