Remote opportunity at
TwilioSenior Engineering Manager V&V Media
Twilio is currently seeking a Senior Engineering Manager for its Voice Media division. In this position, you will direct the technical strategy and development for foundational…
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About This Role
Twilio is currently seeking a Senior Engineering Manager for its Voice Media division. In this position, you will direct the technical strategy and development for foundational media infrastructure operating at a global scale. Your responsibilities will center on leading a team of senior engineers to create resilient systems capable of handling billions of media streams while meeting rigorous performance and reliability standards. This opportunity is ideal for technical leaders with…
Job Description
Twilio is currently seeking a Senior Engineering Manager for its Voice Media division. In this position, you will direct the technical strategy and development for foundational media infrastructure operating at a global scale. Your responsibilities will center on leading a team of senior engineers to create resilient systems capable of handling billions of media streams while meeting rigorous performance and reliability standards.
This opportunity is ideal for technical leaders with a strong background in real-time communications, distributed systems, and backend architecture. The role requires balancing feature delivery with technical debt reduction, driving architectural choices, and guiding teams through complex processing challenges. Occasional in-person travel for team gatherings, functional off-sites, or client meetings may be required.
Twilio powers communication solutions for hundreds of thousands of businesses and developers worldwide. The company operates as a remote-first organization, offering employees flexibility alongside structured support for community engagement and professional growth. Team members benefit from a collaborative work environment that emphasizes continuous improvement and operational excellence.
Responsibilities
- Manage a team of senior engineers focused on building next-generation media processing stacks
- Define technical architecture and drive key technology stack decisions for low-latency media systems
- Collaborate across product and platform groups to align media capabilities with broader voice strategies
- Set engineering standards for code quality, testing methodologies, and operational reliability
- Coach engineers on handling complex media processing challenges and balancing technical debt with feature development
- Oversee service performance metrics, reliability targets, and continuous improvement initiatives
- Leverage AI tools to enhance developer velocity
Requirements
- Minimum of five years of engineering management experience leading distributed systems teams
- Understanding of Voice and VoIP infrastructure along with media handling complexities
- Background in architecting, building, and operating scalable backend services under strict service-level objectives
- Expertise in systems design, microservices architecture, and cloud infrastructure
- Proven history of delivering complex technical infrastructure projects
- Proficiency in performance optimization, operational excellence, and reliability engineering
- Strong communication skills for interacting with both technical and non-technical stakeholders
Qualifications
- Familiarity with SIP, RTP, RTCP, and other communications protocols
- Knowledge of media codecs, transcoding, audio processing, and packet loss concealment
- Experience constructing low-latency, globally distributed systems
- Proficiency in systems programming languages such as Rust, Java, or C and C++, or platforms like Asterisk and gStreamer
- Background in developing Voice AI products
- Familiarity with AWS or comparable cloud infrastructure platforms
- Prior background in telecommunications or communication platforms
Core Skills
Benefits
- Competitive pay rates and estimated salary ranges varying by state
- Generous time off alongside paid sick and personal days
- Ample parental leave and wellness leave
- Healthcare and health insurance coverage
- Retirement savings program including a 401(k) account
- Participation in corporate bonus and equity plans
Frequently Asked Questions
Is this position remote?
Yes, this is a remote-first role based out of the East Coast, USA, though occasional in-person travel for team meetings or off-sites may be required.
What is the employment type?
The posting specifies that this is a full-time position.
What salary does the role offer?
The salary depends on geographic location. Estimated ranges are $207,200 to $259,000 for Colorado, Illinois, Maryland, Massachusetts, Minnesota, Vermont, and Washington D.C., and $219,360 to $274,200 for New York and New Jersey.
Until what date will applications be accepted?
Applications are intended to be accepted until September 31st, 2026, though this timeline may change depending on business needs.
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