Remote opportunity at
WebflowSenior Manager, AI Customer Success
Webflow, which describes its product as an agentic platform for marketing teams, is recruiting a Senior Manager to found and lead a customer success group for…
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About This Role
Webflow, which describes its product as an agentic platform for marketing teams, is recruiting a Senior Manager to found and lead a customer success group for Source. Source lets marketing staff and AI agents co-run digital experiences from launch through optimization. It remains in limited research preview, and this group will look after customers once the product reaches general availability. The job is full-time and remote across the U.S., reporting…
Job Description
Webflow, which describes its product as an agentic platform for marketing teams, is recruiting a Senior Manager to found and lead a customer success group for Source. Source lets marketing staff and AI agents co-run digital experiences from launch through optimization. It remains in limited research preview, and this group will look after customers once the product reaches general availability.
The job is full-time and remote across the U.S., reporting to the Senior Director of Customer Success. At the outset it is a player-coach role handling several flagship Source accounts that involve renewals and growth. As customers multiply, the manager recruits and mentors additional staff and shapes operating routines, including playbooks, health indicators and AI-assisted tooling. Day-to-day work includes acting as executive sponsor, managing renewals and forecasts, collaborating with Sales on upsell deals, leading discovery sessions and pilots, and working alongside field engineers and solution designers so pilots reach live use.
Applicants should show eight-plus years spent in client success roles, account management or consulting at B2B software businesses, including enterprise and executive relationships. Two-plus years running a customer success, account or growth team is also needed. Proof of raising retention, expansion and net revenue retention is expected. Influence with senior leaders, both external and internal, matters. Technical fluency is needed to talk credibly with developers about code, pipelines, integrations and security, though writing production code is optional. Experience with applied AI, such as building or evaluating AI workflows or agents, or with digital transformation programs, is also expected.
Base pay is set by zone: Zone A from $204,000 to $255,000, Zone B from $190,000 to $238,000, and Zone C from $177,500 to $222,000. Benefits include equity for permanent staff, medical, dental and vision insurance mostly covered by the company, twelve weeks of paid parental leave, flexible vacation with a sabbatical option, mental health resources, a 401(k) with a 100% match up to $6,000 in the U.S., and monthly stipends.
Responsibilities
- Recruit, coach and expand the Source customer success team as adoption accelerates
- Act as executive sponsor for strategic accounts, forging ties with senior leaders in marketing, web and engineering
- Carry responsibility for renewals, forecasts and account health, and work with Sales on upsell and negotiations
- Run discovery sessions, proof-of-concept trials and agent construction, and steer rollout and adoption
- Involve engineers when pilots move to production, set success criteria and returns, and use results data to drive gains
- Set agent permissions, autonomy levels and review routines, and cultivate customer champions
- Build playbooks, health indicators and AI-assisted workflows, and shape the roadmap and customer case studies
Requirements
- Eight-plus years in client success, account management or B2B software consulting, including enterprise and executive relationships
- Two-plus years leading a customer success, account or growth team
- Documented results in retention, expansion and net revenue retention
- Strong sway with executives, both client-side and internal
- Technical understanding of code bases, release pipelines, integrations, permissions and security, without needing to write production code
- Practical experience with applied AI, such as creating and assessing agents or AI workflows, or with large digital transformation programs
Qualifications
- Background with usage-based or consumption pricing models
- Time spent with agencies or systems integrators
- Working knowledge of content management, martech and analytics platforms and their link to revenue
- Awareness of Webflow and its client base
Core Skills
Benefits
- Equity (RSUs) for permanent staff
- Medical, dental and vision insurance, with most premiums covered
- Twelve weeks of paid parental leave, plus extra leave for birthing parents
- Flexible vacation, paid holidays, plus a sabbatical option
- Mental health access, therapy and coaching
- 401(k) with a 100% match capped at $6,000 per year in the U.S.
- Monthly stipends for work and wellness costs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the job remote?
Yes, the posting describes a remote-first role limited to the United States.
Will I manage people?
Yes. The role starts as player-coach and expands into hiring and leading the team.
What is the pay?
Pay bands by zone: $204,000 to $255,000 (Zone A), $190,000 to $238,000 (Zone B) and $177,500 to $222,000 (Zone C).
Is this a new role?
Yes, the posting labels the position as new.
Sample Interview Questions
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