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TinesSenior Manager, Professional Services Engineering
Tines operates as an intelligent workflow enterprise, equipping global IT and security groups with a secure, private automation platform. The organization is currently seeking a Senior…
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About This Role
Tines operates as an intelligent workflow enterprise, equipping global IT and security groups with a secure, private automation platform. The organization is currently seeking a Senior Manager, Professional Services Engineering to guide a distributed engineering unit across the United States and Ireland. This position sits inside the Customer Success division and reports directly to the Director of Professional Services located in Omaha, Nebraska. The job requires an empathetic and operationally…
Job Description
Tines operates as an intelligent workflow enterprise, equipping global IT and security groups with a secure, private automation platform. The organization is currently seeking a Senior Manager, Professional Services Engineering to guide a distributed engineering unit across the United States and Ireland.
This position sits inside the Customer Success division and reports directly to the Director of Professional Services located in Omaha, Nebraska. The job requires an empathetic and operationally focused mentor capable of balancing day-to-day scheduling with long-range capacity forecasting.
The ideal candidate possesses a strong background in post-sales technical environments, excels at cross-functional collaboration, and can effectively navigate dynamic resource management. Responsibilities include mentoring technical personnel, shaping predictive capacity models, and tracking core delivery metrics such as billable utilization targets and customer satisfaction.
The role operates on a remote basis, though applicants must live within the Eastern Standard Time zone, with a preference for candidates near Boston, Massachusetts. Candidates need authorization to work in the United States without visa sponsorship.
Responsibilities
- Manage, mentor, and support a team of eight to ten plus Professional Services Engineers situated in the US and Ireland through regular one-on-ones, performance reviews, and career path development.
- Handle day-to-day resource scheduling, real-time schedule adjustments, and project allocations as commercial deals fluctuate.
- Create and maintain forward-looking capacity models to predict team availability, skill distribution, and hiring needs six months or more in advance.
- Collaborate closely with Project Management leadership, Engagement Managers, Sales, Customer Experience, and Go-To-Market teams.
- Act as a bridge between customer delivery and product development by having engineers test early features and share customer feedback.
- Identify operational bottlenecks and autonomously build data-driven solutions.
- Meet target billable utilization rates of seventy percent or higher alongside engagement completion goals and customer satisfaction metrics.
Requirements
- Ten or more years of experience working in a post-sales customer-facing role within the technology sector.
- Five or more years of direct people leadership or practice experience managing high-performing technical teams.
- Demonstrated background in directly managing professional services, solutions engineering, or technical delivery teams in high-growth software-as-a-service settings.
- Practical experience building and maintaining rolling six-month capacity and utilization forecasts.
- Technical familiarity with workflow automation, application programming interfaces, system integrations, and artificial intelligence or large language model applications.
- Experience coordinating geographically distributed engineering teams across multiple time zones.
- Authorization to work for any employer in the United States without visa sponsorship.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes, this is a remote position, but candidates must be based in the Eastern Standard Time zone, preferably close to Boston, Massachusetts.
What is the expected compensation?
The target annual compensation is 195 to 210 thousand dollars OTE with an eighty-twenty split.
Does this role require visa sponsorship?
Applicants must already be authorized to work for any employer in the United States, as the company cannot sponsor or take over sponsorship of employment visas.
Who does this position report to?
The role reports to the Director of Professional Services, who is based in Omaha, Nebraska.
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