Remote opportunity at
AffirmSenior Manager, Programs - Global Expansion and New Initiatives
Affirm is recruiting a Senior Manager, Programs for Global Expansion and New Initiatives on its Operations team. The role is remote. It sets the strategy for…
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About This Role
Affirm is recruiting a Senior Manager, Programs for Global Expansion and New Initiatives on its Operations team. The role is remote. It sets the strategy for how Customer Operations grows to serve new offerings, partner companies, regions and sales channels, and it speaks for operations across international business teams. The manager sets direction for customer operations across a portfolio of intricate expansion programs spanning several functions, and leads a group…
Job Description
Affirm is recruiting a Senior Manager, Programs for Global Expansion and New Initiatives on its Operations team. The role is remote. It sets the strategy for how Customer Operations grows to serve new offerings, partner companies, regions and sales channels, and it speaks for operations across international business teams.
The manager sets direction for customer operations across a portfolio of intricate expansion programs spanning several functions, and leads a group of program and process managers. The work covers operating plans, objectives, policies and procedures for initiatives across regions, along with the methods and success measures used to judge them. The manager also owns post-launch performance for the international portfolio and keeps global teams informed through regular routines.
The role coordinates closely with service delivery, knowledge, training, risk, analytics, engineering and product leaders. Governance, business reviews, communication plans, and the tracking of risks and dependencies all fall to this position. The manager answers for decisions that shape medium-term results and sometimes carry company-wide consequences.
The ideal candidate has at least a dozen years in a relevant field, with five of them spent leading teams or managing managers. Strong program and process management, knowledge of customer care, fraud or merchant operations, and background in financial services or consumer lending are valued, and experience running programs across several geographies is strongly preferred. The posting says visa sponsorship is not available. The listed base pay is $195,000 to $255,000 USD in California, Washington, New York, New Jersey and Connecticut, and $173,000 to $233,000 USD in other states.
Responsibilities
- Set the plan and direction for Customer Operations growth that supports worldwide expansion
- Turn vague company goals into organized programs with concrete operating blueprints
- Define goals, rules, procedures and success measures for work that runs across regions
- Lead, coach and grow a group of program and process specialists
- Oversee program timing, spending, interdependencies and exposure across large multi-country efforts
- Work alongside leaders across service delivery, training, analytics, risk, engineering and product
- Run portfolio governance, including working groups and business reviews
- Hold responsibility for how the overseas portfolio performs after launch
- Create communication and change-management plans, and track risks, issues and dependencies
Requirements
- At least twelve years in a relevant field, five of them leading teams or managing managers
- Track record growing international customer-facing operations in varied cultural settings
- Strong background running programs and processes, with a history of writing methods and standards rather than only following them
- Working understanding of customer care, fraud and merchant operations processes, systems and metrics
- Familiarity with how shared services function in services, operations or sales
- Ability to sway senior decision-makers when situations are delicate or intricate
- Sound judgment for discretionary decisions made with wide latitude
Qualifications
- Project management or Lean Six Sigma credentials such as PMP or a Black Belt
- Experience delivering programs across several geographies or markets
- Experience in consumer lending or banking-related fields
Core Skills
Benefits
- Full medical premium coverage for employees and dependents, with dental and vision
- Monthly allowances for health, wellness and technology purchases
- Flexible time off and an extended holiday calendar
- Employee stock purchase plan (ESPP)
- Possible equity awards from Affirm Holdings, Inc.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this Affirm role based?
The role is remote. The posting does not name a specific office location.
What is the base pay range?
The posting lists $195,000 to $255,000 USD in California, Washington, New York, New Jersey and Connecticut, and $173,000 to $233,000 USD in other U.S. states.
Is visa sponsorship available?
The posting says the company does not sponsor visas for this opening.
How much experience is required?
The posting asks for twelve or more years in a relevant field, including five or more years leading teams.
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