Remote opportunity at
MonzoSenior Manager, Supplier Performance, FinCrime, Fraud & Disputes
Monzo operates as a digital banking alternative offering personal, business, joint, and teenage accounts, credit cards, investments, and pension consolidation to customers in the UK. The…
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About This Role
Monzo operates as a digital banking alternative offering personal, business, joint, and teenage accounts, credit cards, investments, and pension consolidation to customers in the UK. The company is hiring a Senior Manager, Supplier Performance, FinCrime, Fraud & Disputes to join its new oversight team and manage relationships with external outsourcing partners. This full-time, remote position involves serving as a primary link between Monzo and offshore vendors, specifically collaborating with site…
Job Description
Monzo operates as a digital banking alternative offering personal, business, joint, and teenage accounts, credit cards, investments, and pension consolidation to customers in the UK. The company is hiring a Senior Manager, Supplier Performance, FinCrime, Fraud & Disputes to join its new oversight team and manage relationships with external outsourcing partners.
This full-time, remote position involves serving as a primary link between Monzo and offshore vendors, specifically collaborating with site leaders in South Africa. The ideal candidate will bridge strategic business objectives with frontline execution, ensuring that external partners operate as an extension of the internal team while maintaining service quality, risk management, and customer satisfaction. Direct responsibilities include leading a Supplier Operations Partner, handling day-to-day partnership management, overseeing domain forecasting alongside workforce management, executing process changes, and integrating partner leadership into regular performance reviews.
The role suits a professional with an analytical approach and experience managing global offshore partners, capable of turning complex metrics into actionable business cases and leading through indirect influence.
Responsibilities
- Manage day-to-day service delivery, quality, customer satisfaction, and risk management alongside site leaders in South Africa
- Translate strategic company goals into actionable steps for external partner management teams
- Directly manage a Supplier Operations Partner focused on operational delivery, SLAs, schedule adherence, customer experience, quality, and resolving repeat contacts
- Collaborate with outsourced partner operations managers to oversee domain service delivery and risk management
- Oversee the end-to-end domain forecasting process and manage forecast requests alongside workforce management
- Define and execute change processes to ensure new procedures function properly on the floor
- Support the domain director in integrating partner leaders into regular performance review meetings to establish a unified team environment
Requirements
- Demonstrated experience working closely with or managing global offshore partners
- Ability to manage service delivery focused on customer experience rather than solely on commercial contracts
- Strong analytical mindset capable of grounding decisions in data and translating complex metrics into business cases for senior stakeholders
- Proven track record of leading through others by influencing, coaching, and guiding managers without direct reporting lines
- Skill in translating complex business objectives into simplified steps for frontline teams
Core Skills
Benefits
- Salary range of £68,400 to £86,550
- Equity and performance-tied incentive awards
- Flexible working hours
- Annual learning budget of £1,000 for books, training courses, and conferences
- MacBook and work-from-home setup support for remote workers
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting specifies that this role is remote.
What is the salary range for this role?
The salary ranges from £68,400 to £86,550, accompanied by equity and performance-tied incentive awards.
What are the key steps in the application process?
The application journey includes a 25-minute recruiter call, a 60-minute values and behaviours interview, and a 60-minute role-specific interview.
What benefits are provided?
Monzo offers flexible working hours, a £1,000 yearly learning budget, a MacBook, work-from-home setup support, equity, and performance-based incentive awards.
Sample Interview Questions
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