Remote opportunity at
MonzoExternal Partnerships & Engagement Manager
Monzo operates as a digital-first banking institution with a mission to change how people handle their finances, moving beyond traditional banking methods to offer personal, business,…
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About This Role
Monzo operates as a digital-first banking institution with a mission to change how people handle their finances, moving beyond traditional banking methods to offer personal, business, joint, teen, and children's accounts alongside credit cards, savings, investments, and pension consolidation. The organization seeks an External Partnerships & Engagement Manager to join its Vulnerability, Accessibility, Inclusion, and Bereavements department. In this position, the professional will take ownership of the full lifecycle of…
Job Description
Monzo operates as a digital-first banking institution with a mission to change how people handle their finances, moving beyond traditional banking methods to offer personal, business, joint, teen, and children's accounts alongside credit cards, savings, investments, and pension consolidation. The organization seeks an External Partnerships & Engagement Manager to join its Vulnerability, Accessibility, Inclusion, and Bereavements department.
In this position, the professional will take ownership of the full lifecycle of external partnerships designed to bring specialized expertise and improved support to vulnerable customers. Key duties include utilizing data to evaluate partnership effectiveness, upholding rigorous governance and risk standards alongside Supplier Operations, turning external insights into practical improvements for customer journeys, leading lived-experience research initiatives, and planning community engagement and media activities in collaboration with public policy and communications teams.
This role suits an organized problem-solver with a strong background in external relationship management, data-driven evaluation, and a deep understanding of vulnerability, accessibility, and inclusion principles. The position operates on a remote basis in the UK, with locations including London and Cardiff.
Responsibilities
- Manage the complete portfolio lifecycle of external partnerships for the Vulnerability, Accessibility, Inclusion, and Bereavements team, spanning initial opportunity identification through onboarding and exits
- Assess partnership performance through operational feedback and data analytics to determine whether to strengthen or end relationships
- Partner with Supplier Operations to execute due diligence and maintain compliance with risk, governance, and regulatory requirements
- Convert specialist partner knowledge into practical enhancements for vulnerable customer services, products, and support strategies
- Direct lived-experience research by overseeing the Signposting Standard and partnering with research teams to form cross-functional recommendations
- Organize community outreach including awareness campaigns and expert listening sessions alongside communications teams
Requirements
- Demonstrated background in handling external relationships to establish clear objectives, foster trust, and ensure accountability
- Experience measuring partnership success using customer feedback and data analytics
- Proficiency in translating external expertise and lived experiences into actionable advice for internal teams
- Familiarity with due diligence, risk management, and maintaining accurate documentation for external collaborations
- Strong organizational skills to balance competing priorities and manage difficult stakeholder conversations
Core Skills
Benefits
- Annual salary between £41,300 and £52,250
- Performance-based Incentive Awards and equity
- Flexible working hours
- Annual learning budget of £1,000 for training courses, conferences, and books
- Macbook and dedicated home office setup support for fully remote workers
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes, the posting lists the position as remote in the UK, with locations noted as London, Cardiff, or UK remote.
What is the salary range for this position?
The salary is between £41,300 and £52,250, plus equity and performance-tied Incentive Awards.
What does the interview process involve?
The application process consists of a 25-minute recruiter call, a 60-minute Values & Behaviours Interview, and a 60-minute Role Specific Interview.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.