Remote opportunity at
MonzoVulnerability Strategy Manager
Monzo operates as a digital-first banking alternative offering personal, business, joint, teen, and children accounts alongside credit cards, savings, investments, and pension consolidation. The organization focuses…
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About This Role
Monzo operates as a digital-first banking alternative offering personal, business, joint, teen, and children accounts alongside credit cards, savings, investments, and pension consolidation. The organization focuses on solving financial problems rather than traditional product sales. Within the company, the Vulnerability, Accessibility, Inclusion and Bereavements team works to eliminate banking barriers for individuals who need support the most, ensuring empathetic and accessible products for disabled, excluded, or bereaved customers. Monzo seeks…
Job Description
Monzo operates as a digital-first banking alternative offering personal, business, joint, teen, and children accounts alongside credit cards, savings, investments, and pension consolidation. The organization focuses on solving financial problems rather than traditional product sales. Within the company, the Vulnerability, Accessibility, Inclusion and Bereavements team works to eliminate banking barriers for individuals who need support the most, ensuring empathetic and accessible products for disabled, excluded, or bereaved customers.
Monzo seeks a Vulnerability Strategy Manager to oversee and mentor a team of Strategy Analysts. This position connects overarching business goals with execution, translating priorities into data-driven initiatives that enhance the client journey. The person in this position will balance operational execution and people leadership while embedding accessibility considerations into all services and maintaining regulatory compliance.
Responsibilities
- Coach and manage a team of Strategy Analysts while fostering a culture of accountability and continuous improvement
- Convert strategic goals into structured projects and direct treatment approaches that respect operational capacity and rules
- Track customer journeys and performance metrics using qualitative and quantitative data to surface trends and propose evidence-based solutions
- Partner with Operations, Product, Risk, Data, and Engineering groups to integrate support considerations into business initiatives
- Collaborate with Risk and Compliance teams to build, document, and maintain controls that meet internal governance and external regulations
- Serve as the primary escalation contact for complex operational, regulatory, or customer situations
- Guide stakeholders through operational transitions and communicate leadership updates effectively
Requirements
- Demonstrated expertise in vulnerability, accessibility, inclusion, and bereavement standards such as Consumer Duty, the Equality Act, and WCAG
- Experience building and leading teams through coaching, feedback, and professional development
- Ability to organize and adapt when handling competing priorities and translating goals into actionable projects
- Capability to interpret customer insights and operational metrics to formulate evidence-based decisions under complex conditions
- Familiarity with risk management, governance frameworks, and control environments alongside strong communication capabilities
Core Skills
Benefits
- Salary between £51,200 and £64,700 per year
- Equity and performance-based incentive awards
- Flexible working hours
- Annual learning budget of £1,000 for books, training courses, and conferences
- Macbook for all employees and extra home office setup support for fully remote workers
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting lists the location as remote, with additional reference to UK remote, London, and Cardiff.
What is the salary range for this role?
The salary ranges from £51,200 to £64,700 per year, plus equity and performance-linked incentive awards.
What does the interview process involve?
The application journey includes a 25-minute recruiter call, a 60-minute Values and Behaviours Interview, and a 60-minute Role Specific Interview.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.