Remote opportunity at
ShakepaySenior People Operations Partner
Shakepay is looking for a Senior People Operations Partner to join their team in a remote capacity. Operating since 2015, Shakepay provides financial services and Bitcoin…
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About This Role
Shakepay is looking for a Senior People Operations Partner to join their team in a remote capacity. Operating since 2015, Shakepay provides financial services and Bitcoin products to over 1.5 million Canadians, helping users build long-term wealth through everyday products like the Shakepay Card, bill payments, direct deposits, and Interac e-Transfer. The company is regulated as an investment dealer across all Canadian provinces and territories and is backed by $44M…
Job Description
Shakepay is looking for a Senior People Operations Partner to join their team in a remote capacity. Operating since 2015, Shakepay provides financial services and Bitcoin products to over 1.5 million Canadians, helping users build long-term wealth through everyday products like the Shakepay Card, bill payments, direct deposits, and Interac e-Transfer. The company is regulated as an investment dealer across all Canadian provinces and territories and is backed by $44M in venture capital funding.
In this hands-on senior individual contributor role, you will take charge of daily People operations and lifecycle workflows, including onboarding, offboarding, leave management, benefits, systems, data, and documentation. You will collaborate with cross-functional departments such as Finance, Legal, Security, and Talent to design reliable workflows, support key compensation and performance cycles, and introduce automated solutions. This position suits an experienced professional who enjoys diving into details, simplifying complex processes, and transforming practical concepts into scalable systems within a growing fintech environment.
Responsibilities
- Manage daily operations for core People processes across the entire employee lifecycle such as onboarding, offboarding, leave, benefits, data, and documentation.
- Build, document, and refine reliable workflows and resources to make People processes easier to maintain and navigate.
- Deliver key People programs operationally, including performance and compensation cycles, while improving their execution over time.
- Provide clear recommendations, options, and tradeoffs when handling non-obvious operational situations.
- Analyze data, employee feedback, and routine experiences to discover risks, patterns, and opportunities for simplification and automation.
- Collaborate alongside Finance, Legal, Security, Talent, and external vendors for People-related initiatives.
- Build functional continuity via clear documentation, repeatable workflows, and backup coverage.
Requirements
- Bring over five years of progressive background in People Operations, HR business partnering, HR generalist duties, or related roles.
- Demonstrate independent work across multiple People workstreams within a fast-moving, changing, or lean setting.
- Possess hands-on practice supporting employee lifecycles and utilizing People systems, employee data, documentation, and operational workflows.
- Contribute directly to performance management, compensation, onboarding, offboarding, policy creation, manager enablement, or company-wide programs.
- Have a working knowledge of Canadian employment practices along with sound judgment on when to engage Legal or outside advisors.
- Show a proven history of enhancing processes, building clearer operating procedures, and turning recurring issues into robust systems.
- Exhibit strong discretion, judgment, communication, and follow-through when dealing with sensitive employee situations.
- Demonstrate the capacity to prioritize competing demands, execute practical tradeoffs, and push work forward independently.
Qualifications
- Experience using modern HRIS, workflow, or automation tools.
- Background utilizing automation or emerging technologies to lower recurring tasks while maintaining confidentiality and precision.
- Familiarity with compensation structures, benchmarking, leveling, or career frameworks.
- Practice supporting benefits renewals or vendor management.
- Prior employment at a technology company, fintech, startup, or scaleup.
- Experience supporting employees across Canada.
- French fluency or working proficiency.
Core Skills
Benefits
- Stock options included as part of total compensation for every employee.
- Yearly salary assessments.
- Health and dental coverage alongside health and wellness spending accounts.
- Remote-friendly work setup across Canada with optional access to Montreal and Toronto offices.
- Annual budget of $2,000 for courses, certifications, and training.
- 20 days of vacation annually, featuring a $1,000 bonus if all vacation days are used.
- Parental leave top up up to 100% of salary for 18 weeks.
- Quarterly team-specific or company-wide offsites to connect with colleagues.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
This role is remote-friendly, allowing you to work from anywhere in Canada with optional access to office spaces in Montreal and Toronto.
What is the salary range for the Senior People Operations Partner role?
The base salary range spans from CAD $130,000 to $175,000 per year, with actual pay varying based on factors like experience, skills, and qualifications.
What are the core requirements for applicants?
Applicants must have 5+ years of progressive experience in People Operations, HR generalist work, or related roles, with hands-on practice supporting the employee lifecycle, working knowledge of Canadian employment practices, and the ability to work independently in a fast-paced environment.
What language proficiency is required?
Fluency in English is required due to the percentage of English-speaking customers and the nature of the platform.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.