Opportunity at
WiseSenior Process Engineer
Wise is a company building money without borders, and it reports more than 15 million customers. Its personal users, freelancers, small businesses, enterprises and banks rely…
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About This Role
Wise is a company building money without borders, and it reports more than 15 million customers. Its personal users, freelancers, small businesses, enterprises and banks rely on its platform, and it has more than 2,500 operations staff located in Singapore, Hungary, Estonia and the US. This London-based Senior Process Engineer role sits in the recently created Business Process Excellence team, which is defining benchmarks for mapping, measuring and improving operations.…
Job Description
Wise is a company building money without borders, and it reports more than 15 million customers. Its personal users, freelancers, small businesses, enterprises and banks rely on its platform, and it has more than 2,500 operations staff located in Singapore, Hungary, Estonia and the US.
This London-based Senior Process Engineer role sits in the recently created Business Process Excellence team, which is defining benchmarks for mapping, measuring and improving operations. The engineer maps current as-is operations, designs standardized to-be processes and reviews them from controls, compliance and efficiency angles. The role works with area leads to define what good performance looks like.
The engineer also works alongside product and engineering groups to confirm the biggest opportunities get identified and ranked, defines success measures that combine qualitative and quantitative evidence, and maps all existing Level 1 controls into the new design. The work includes documenting controls and setting KPIs and monitoring methods for audit and regulatory review. The posting asks for six or more years in process management or in building products at scale in complex organizations, a proven record of mapping complex processes and critical paths, a data-driven approach, sound problem-solving and autonomy. Prior experience in fintech or financial institutions is expected. The posting says the role offers exposure to customer service, financial crime, regional expansion and product launches.
Responsibilities
- Map current operational processes and identify bottlenecks and inefficiencies
- Design streamlined, globally consistent future-state processes
- Work with controls, compliance and efficiency experts to drive improvements
- Partner with product and engineering to rank the biggest opportunities
- Define success measures and assess progress using quantitative and qualitative methods
- Map Level 1 controls into the new design and create evidence of their operation
- Define KPIs, set up monitoring and document controls for regulatory review
Requirements
- Six or more years in process management, or in building products at scale in complex organizations
- A history of charting intricate processes, subprocesses, interdependencies and critical paths
- Strong attention to detail
- Data-driven approach, with the ability to gather and interpret data and tell clear stories that prompt action
- Strong decision-making and willingness to challenge the status quo
- Autonomy in resolving challenges and driving projects forward
- Experience in fintech or financial institutions
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the role based?
The listing places the role in London.
What experience is required?
The posting asks for six or more years in process management or in building products at scale, along with experience in fintech or financial institutions.
Does the role involve managing people?
The posting does not mention managing people. It describes an engineering role focused on process mapping, controls and KPIs.
Is a salary listed?
The posting does not specify a salary.
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