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GitLabSenior Professional Services Project Manager (EMEA)
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer productivity, enhance operational efficiency, mitigate security and compliance risks, and accelerate digital transformation. Over…
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About This Role
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer productivity, enhance operational efficiency, mitigate security and compliance risks, and accelerate digital transformation. Over 50 million registered users and more than half of the Fortune 100 rely on GitLab to deliver secure software at a faster pace. GitLab is looking for a Senior Professional Services Project Manager in the United Kingdom to oversee complex client engagements from launch…
Job Description
GitLab operates an intelligent orchestration platform for DevSecOps, helping organizations boost developer productivity, enhance operational efficiency, mitigate security and compliance risks, and accelerate digital transformation. Over 50 million registered users and more than half of the Fortune 100 rely on GitLab to deliver secure software at a faster pace.
GitLab is looking for a Senior Professional Services Project Manager in the United Kingdom to oversee complex client engagements from launch to completion. In this position, the professional will coordinate with cross-functional groups and international clients to finish assignments on schedule and within financial limits. The role involves managing executive communications, addressing escalations, and refining Professional Services methodologies.
Candidates should bring experience leading information technology or software consulting initiatives for outside clients. The person joining this team will handle delivery schedules, project scope, risks, and resource allocation while ensuring alignment among technical architects, project engineers, and delivery partners.
Responsibilities
- Manage large commercial engagements along with executive stakeholder communication.
- Work alongside GitLab Support, Engineering, and Product departments to resolve complex client technical issues.
- Enhance Professional Services tools, procedures, templates, and delivery processes.
- Compile monthly project updates and supply summaries for quarterly business reviews.
- Build and direct delivery schedules, customer expectations, project scope, resources, statuses, risks, and issues.
- Handle client escalations by collaborating with internal stakeholders like the executive team, Sales, and Technical Account Managers.
- Establish repeatable delivery metrics and operational guidelines.
- Meet forecast goals by coordinating customers, Technical Architects, project engineers, and delivery partners.
Requirements
- Experience managing complex IT or software consulting projects for external clients from start to finish.
- Ability to control project scope, schedules, resources, expectations, risks, issues, and multiple priorities while creating brief executive status reports.
- Skill in developing effective relationships with client leaders, communicating with stakeholders, and handling escalations.
- Capacity to spot and solve project problems, motivate advisory teams, and mediate disputes.
- Experience supporting timely revenue recognition and processing change orders when necessary.
- Familiarity with software project management and technical delivery methods such as PMI, agile, Scrum, the software development lifecycle, and agile tools like GitLab.
Qualifications
- Enterprise customer experience
- Professional Services experience
Core Skills
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation and Employee Stock Purchase Plan
- Growth and Development Fund
- Parental Leave
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location for this role?
The position is based in the United Kingdom, specifically mentioning the London area in the overview.
What type of employment is this?
The posting specifies that this is a full-time position.
Is a salary stated in the job posting?
No, the compensation amount is not specified in the job posting.
What experience is required for the position?
Candidates must have experience managing complex information technology or software consulting projects for external clients from initiation through closure, along with knowledge of agile, Scrum, or PMI methodologies.
Sample Interview Questions
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