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AffirmSenior Program Manager I
Affirm is hiring a Senior Program Manager I to operate in a remote capacity. This position focuses on leading performance, strategy, and transformation across a global…
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About This Role
Affirm is hiring a Senior Program Manager I to operate in a remote capacity. This position focuses on leading performance, strategy, and transformation across a global network of BPO vendors. The organization partners with top companies to offer responsible financial products at the point of sale, aiming to deliver honest financial services that improve lives. This senior leadership role requires maintaining service levels, compliance, customer experience, and quality assurance outcomes.…
Job Description
Affirm is hiring a Senior Program Manager I to operate in a remote capacity. This position focuses on leading performance, strategy, and transformation across a global network of BPO vendors. The organization partners with top companies to offer responsible financial products at the point of sale, aiming to deliver honest financial services that improve lives.
This senior leadership role requires maintaining service levels, compliance, customer experience, and quality assurance outcomes. The successful candidate will direct executive-level vendor governance, define operational strategies, use data to diagnose performance gaps, and manage large cross-functional initiatives involving product, risk, compliance, training, and workforce management.
Compensation for this full-time role ranges from CAD 128,000 to 188,000 per year, with new hires typically starting at the bottom of the pay scale. Total compensation may also include equity rewards, monthly health, wellness, and tech stipends, and fully subsidized medical, dental, and vision coverage for employees and dependents.
Responsibilities
- Manage vendor performance across customer experience, compliance, QA outcomes, and service levels
- Lead executive-level vendor governance including quarterly business reviews and escalations
- Define horizontal operational strategies across the vendor network
- Collaborate with the Business Analyst team to determine necessary business metrics and dashboards
- Analyze performance data to identify trends, diagnose gaps, and prioritize interventions
- Conduct ad-hoc analyses and scenario modeling for rapid decision-making
- Serve as the operational liaison and entry point for strategic partnership needs
- Coordinate cross-functional initiatives across operations, product, risk, compliance, training, QA, and workforce management
- Act as the senior escalation point for systemic issues
- Drive rollouts, vendor migrations, and regulatory implementations
- Design and execute change programs to ensure vendor readiness and adoption
Requirements
- At least 8 years of professional experience in operations, BPO management, or related fields
- Strong analytical background capable of independent analysis and collaborating with analysts to build tools
- Demonstrated ability to enforce vendor accountability through scorecards, governance, and structured interventions
- Track record of successfully leading large cross-functional programs with measurable business results
- Exceptional communication and influencing capabilities with internal and vendor executives
Qualifications
- Experience overseeing vendor networks containing over 2,000 agents across multiple geographies
- Background in fintech, technology, or high-growth customer operations industries
- Familiarity with compliance-heavy operations such as fraud, payments, and regulatory compliance
- Proficiency in translating complex data sets into clear narratives for senior leadership
Core Skills
Benefits
- Base pay range of CAD 128,000 to 188,000 per year
- 100% subsidized medical coverage, dental, and vision for employees and dependents
- Monthly stipends supporting technology setups, health, and wellness options
- Flexible time off and generous holiday calendars
- Employee stock purchase plan allowing discounted purchases of Affirm stock
- Eligibility for equity rewards offered by Affirm Holdings, Inc.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Affirm operates as a remote-first company, and this role is remote with flexibility.
What is the salary range for this job?
The Canadian base pay range is CAD 128,000 to 188,000 per year, with new employees typically starting at the bottom of the scale.
What level of experience is required?
Candidates must have 8 or more years of experience in operations, BPO management, or related fields.
What benefits are included?
Benefits include fully subsidized medical, dental, and vision coverage, monthly stipends for health, wellness, and tech, flexible time off, and an employee stock purchase plan.
Sample Interview Questions
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