Remote opportunity at
AffirmSenior Program Manager I
Affirm is seeking a Senior Program Manager I to join its Operations team and oversee performance and transformation across a global business process outsourcing vendor network.…
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About This Role
Affirm is seeking a Senior Program Manager I to join its Operations team and oversee performance and transformation across a global business process outsourcing vendor network. Affirm builds financial products aimed at offering clear and predictable ways for consumers to pay over time without hidden fees. This position involves managing service levels, compliance, customer experience, and quality assurance outcomes while executing strategic vendor governance. The role requires driving vendor accountability,…
Job Description
Affirm is seeking a Senior Program Manager I to join its Operations team and oversee performance and transformation across a global business process outsourcing vendor network. Affirm builds financial products aimed at offering clear and predictable ways for consumers to pay over time without hidden fees. This position involves managing service levels, compliance, customer experience, and quality assurance outcomes while executing strategic vendor governance.
The role requires driving vendor accountability, analyzing performance data to guide decision-making, and leading large cross-functional initiatives involving risk, product, compliance, and training. Candidates should possess extensive experience in vendor management, operational strategy, and analytical problem-solving. This remote position offers a base salary range of USD 165,000 to 225,000 per year for locations such as California, Washington, New York, New Jersey, and Connecticut, with a range of 146,000 to 206,000 for all other US states, and is part of a total compensation package that includes equity awards and health benefits.
Responsibilities
- Manage vendor performance metrics encompassing customer experience, service levels, quality assurance, and compliance outcomes
- Run executive-level governance sessions such as quarterly business reviews and handle operational escalations
- Establish operational strategies for horizontal services distributed across the vendor network
- Collaborate with business analysts to determine required metrics and dashboards for operational tracking
- Analyze performance data to identify trends, diagnose gaps, and prioritize necessary interventions
- Act as an operational liaison for unique partner needs originating from strategic partnerships
- Lead complex initiatives requiring coordination across multiple functional areas including operations, risk, product, compliance, training, and workforce management
- Serve as a senior escalation point for systemic issues and drive product rollouts, vendor migrations, or regulatory implementations
Requirements
- Minimum of eight years of professional expertise in vendor management, BPO management, operations, or related fields
- Demonstrated analytical background with the capability to define operational questions, collaborate with analysts on tooling, and run independent analyses
- Proven track record of enforcing vendor accountability through scorecards, governance models, and structured interventions
- Demonstrated ability to lead large, cross-functional programs that deliver measurable business impact
- Strong communication and influencing capabilities geared toward internal and vendor executives
Qualifications
- Prior experience managing vendor networks consisting of more than 2,000 agents deployed across multiple geographies
- Industry background rooted in fintech, technology, or high-growth customer operations
- Familiarity with compliance-heavy functional areas such as fraud, payments, or compliance
- Skilled at converting complex data sets into clear, actionable narratives for senior leadership
Core Skills
Benefits
- 100 percent subsidized medical, dental, and vision coverage for employees and dependents
- Monthly stipends supporting technology setups and consumer choice health and wellness options
- Flexible time off along with generous holiday calendars
- Employee stock purchase plan allowing discounted purchases of company stock
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, Affirm operates as a remote-first company and this role can be performed from almost anywhere within the country of employment, though new hires are invited to an in-person onboarding experience.
What is the salary range for this job?
The base pay range is USD 165,000 to 225,000 per year in California, Washington, New York, New Jersey, and Connecticut, and USD 146,000 to 206,000 per year in all other U.S. states.
What level of experience is required?
Candidates must have eight or more years of expertise in vendor or BPO management, operations, or related fields.
What benefits are included?
Benefits include fully covered medical, dental, and vision premiums for employees and dependents, monthly tech and wellness stipends, flexible time off, and an employee stock purchase plan.
Sample Interview Questions
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