Opportunity at
RedditSenior Support Engineer, Snoo Operations & Support
Reddit operates an expansive online platform that connects communities through shared interests, featuring tens of thousands of active spaces and millions of daily visitors. The corporate…
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About This Role
Reddit operates an expansive online platform that connects communities through shared interests, featuring tens of thousands of active spaces and millions of daily visitors. The corporate technology division seeks a Senior Support Engineer, Snoo Operations & Support to expand and manage technical support operations. This position is based on-site at the New York office for a minimum of four days weekly, delivering helpdesk assistance, event coverage, and audio-video support across…
Job Description
Reddit operates an expansive online platform that connects communities through shared interests, featuring tens of thousands of active spaces and millions of daily visitors. The corporate technology division seeks a Senior Support Engineer, Snoo Operations & Support to expand and manage technical support operations.
This position is based on-site at the New York office for a minimum of four days weekly, delivering helpdesk assistance, event coverage, and audio-video support across Central and Eastern U.S. time zones as well as select European areas. The professional chosen will operate as a technical leader, assisting users through walk-ins, electronic tickets, messaging, and email while collaborating with infrastructure, security, and application engineering teams.
Ideal candidates will thrive in fast-paced environments, possess extensive experience in IT operations, and demonstrate a strong commitment to customer service and technical standardization. Responsibilities encompass hardware and software troubleshooting, ticket queue management, vendor relations, asset tracking, project management, and mentorship for junior staff.
Responsibilities
- Troubleshoot hardware and applications to resolve technical issues promptly
- Serve as a senior escalation contact for customers and team members
- Collaborate cross-functionally and advocate for the support team across the organization
- Enforce security standards such as multi-factor authentication, endpoint protection, and patches
- Manage user access, data integrity, and passwords within established security guidelines
- Coordinate with local vendors, subcontractors, and third-party service providers
- Handle inventory management duties to support daily operations
- Drive multiple Snoo operations projects and deliverables independently
- Take part in recruiting, hiring, evaluating, and mentoring team members
- Participate in an on-call rotation requiring weekend and after-hours support
Requirements
- At least 5 years of professional background in IT support or IT operations
- Minimum of 3 years of experience mentoring junior staff members
- Advanced macOS troubleshooting skills
- Strong foundation in component isolation and troubleshooting methodology
- Familiarity with Google Workspace for enterprise environments
- Knowledge of audio and video conferencing support solutions
- Understanding of information technology and security best practices
- Available to work on-site in New York at least 4 days per week
Qualifications
- Experience providing IT support with minimal or no direct oversight
- Background working with Identity Providers and SAML protocols such as Okta, OneLogin, or Sailpoint
- Previous experience operating inside a rapidly expanding startup setting
- Demonstrated history of managing third-party vendor relationships
- Familiarity with audio engineering principles and support functions
Core Skills
Benefits
- Comprehensive healthcare coverage and income replacement programs
- 401(k) plan featuring an employer match
- Global benefit programs covering workspace, professional development, and caregiving
- Family planning support and gender-affirming care
- Mental health resources and coaching benefits
- Flexible vacation policies and paid volunteer time off
- Generous paid parental leave
- Equity eligibility in the form of restricted stock units
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located and is it remote?
This role is on-site at the Reddit office in New York for a minimum of four days a week to support local office needs, helpdesk operations, and events.
What is the salary range for this position?
The base salary range for this position is between $132,600 and $185,600 USD, with final offers determined by factors such as relevant experience, skills, and credentials.
What are the primary experience requirements?
Candidates must have at least five years of experience in IT operations or support within a professional setting, including a minimum of three years of mentorship experience.
Does this role require on-call availability?
Yes, the position requires participation in an on-call rotation that includes weekend and after-hours support.
Sample Interview Questions
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