Remote opportunity at
Recorded Future, Inc.Senior Technical Account Manager
Recorded Future, Inc. is hiring a Senior Technical Account Manager for a remote position, with a preference for candidates living in the Pacific or Mountain time…
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About This Role
Recorded Future, Inc. is hiring a Senior Technical Account Manager for a remote position, with a preference for candidates living in the Pacific or Mountain time zones. The organization operates as a large threat intelligence company with more than 1,000 intelligence professionals assisting a global client base. This role centers on leading customer engagement, managing the client success lifecycle, and helping major accounts operationalize the company's modules and services. Daily…
Job Description
Recorded Future, Inc. is hiring a Senior Technical Account Manager for a remote position, with a preference for candidates living in the Pacific or Mountain time zones. The organization operates as a large threat intelligence company with more than 1,000 intelligence professionals assisting a global client base.
This role centers on leading customer engagement, managing the client success lifecycle, and helping major accounts operationalize the company's modules and services. Daily activities involve collaborating across multiple client departments—ranging from threat hunting and incident response to executive leadership—to build strategic success plans, deliver core projects, and handle support escalations. Candidates should expect to travel a minimum of 30 percent.
The position is full-time with a base salary between USD 127,500 and 191,500 per year, and may include equity, incentive compensation, and standard insurance benefits. Final-round candidates must participate in a live scheduled video conference or a mandatory in-person interview with the hiring manager.
Responsibilities
- Manage the complete customer success life cycle and drive enterprise client enablement and engagement
- Deliver core projects focusing on intelligence priorities, configuration, tuning, and training
- Design, direct, and coordinate the delivery of advisory services and professional services engagements
- Build strategic success plans that integrate intelligence into daily workflows and processes
- Communicate client value from end users up to the C-suite and act as the voice of the customer for the product team
- Maintain administrative records in Zendesk, Gainsight, and JIRA with updates on client sentiment and technical plans
Requirements
- At least five years of experience in an analytical, consulting, information security, or business operations role working with enterprise clients and executive decision-makers
- Senior-level competency in using Recorded Future modules and use cases
- Senior-level proficiency in delivering advisory services engagements including PIR, threat modeling, threat profiling, advanced workflow enablement projects, and threat briefings
- Ability to travel a minimum of 30 percent
Qualifications
- Bachelor of Arts or Bachelor of Science degree, or an equivalent combination of education and experience
- Demonstrated ability to collaborate and communicate effectively with both technical and non-technical personnel
Core Skills
Benefits
- Base salary range of USD 127,500 to 191,500 per year
- Potential eligibility for incentive compensation and equity
- Medical, dental, vision, and life insurance
- 401(k) plan
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this is a remote role with a preference for candidates who reside in the Mountain or Pacific time zones.
What is the salary range for the Senior Technical Account Manager?
The base salary range spans from USD 127,500 to 191,500 per year, with actual pay determined by role level, location, skills, and experience.
What travel is required for this job?
The posting requires an ability to travel a minimum of 30 percent.
What is the interview process like?
Final-round candidates must complete a mandatory in-person interview or a live scheduled video conference with the hiring manager. Interviews are never conducted via text or instant messaging.
Sample Interview Questions
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