Remote opportunity at
1PasswordSenior Technical Account Manager
1Password is hiring a Senior Technical Account Manager for a full-time, remote position. The company creates a market-leading enterprise password manager and Unified Access Management solutions…
Career Tools
About This Role
1Password is hiring a Senior Technical Account Manager for a full-time, remote position. The company creates a market-leading enterprise password manager and Unified Access Management solutions that help more than 180,000 businesses secure identities, applications, and devices without hindering employee productivity. Named to the Forbes Cloud 100 for four straight years, the organization has surpassed $500M in ARR and collaborates with partners like Oracle Red Bull Racing. In this post-sale…
Job Description
1Password is hiring a Senior Technical Account Manager for a full-time, remote position. The company creates a market-leading enterprise password manager and Unified Access Management solutions that help more than 180,000 businesses secure identities, applications, and devices without hindering employee productivity. Named to the Forbes Cloud 100 for four straight years, the organization has surpassed $500M in ARR and collaborates with partners like Oracle Red Bull Racing.
In this post-sale role, the Senior Technical Account Manager owns the technical customer lifecycle by steering implementations, driving product adoption, and serving as a trusted technical advisor. Candidates will guide accounts through security reviews, integrations, and configurations, while partnering closely with Customer Success Managers to maximize customer value, address technical risks, and support retention.
This demanding, fast-paced environment suits professionals who enjoy tackling complex technical challenges, thinking critically about artificial intelligence, and operating independently within a remote-first setting. The annual base salary ranges from USD 124,000 to 180,000, accompanied by immediate participation in the company benefits program, an equity grant, paid time off, and potential incentive programs.
Responsibilities
- Manage post-sale technical relationships and guide customers from onboarding through adoption and renewal
- Lead technical implementations including integrations, configuration, and security reviews
- Act as the primary technical advisor for assigned accounts to ensure long-term success
- Collaborate with Customer Success Managers to spot risks and uncover expansion opportunities
- Participate in strategic customer health reviews and success planning across the 1Password ecosystem
- Communicate customer feedback internally to the Product, Marketing, and Support teams
- Develop and maintain resources like playbooks and knowledge bases to scale customer impact
- Mentor junior team members, contribute to enablement, and shape scalable operational processes
- Serve as an escalation point for strategic accounts and complex technical roadblocks
- Travel occasionally for customer meetings, team offsites, or industry events
Requirements
- At least 6 years of experience in a customer-facing technical role such as Technical Account Manager, Solutions Architect, Solutions Engineer, or Implementation Consultant within a SaaS or security-focused B2B environment
- Demonstrated ability to lead technical onboarding and implementation discussions with technical and business stakeholders
- Strong communication, storytelling, and demonstration skills with the ability to translate complex technical concepts into business value
- Familiarity with modern security frameworks including SOC 2, ISO 27001, and GDPR
- Proficiency in identity protocols such as SSO-SAML/OIDC and SCIM
- Real-world experience utilizing cloud-based infrastructure, SaaS products, Docker, Kubernetes, and command-line interfaces
- Background working in or adjacent to the DevOps space, alongside experience with scripting, automation, or software development
- Ability to work independently in a remote-first structure while collaborating across cross-functional teams
Qualifications
- Prior experience working with 1Password or other password managers
- Experience managing the SaaS lifecycle, mobile device management (MDM), or device posture tools
Core Skills
Benefits
- Annual base salary between USD 124,000 and 180,000
- Immediate participation in health and dental benefits programs
- Retirement program participation including a 401k
- Generous paid time off policy
- Equity grant and potential incentive program participation
- Maternity and parental leave top-up programs
- Paid volunteer days
- Peer-to-peer recognition programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is remote-first and allows individuals to work from their home country, though occasional travel may be required for department offsites, meetings, or customer events.
What is the salary range for this role?
The annual base salary for US-based candidates is between USD 124,000 and USD 180,000, alongside benefits, paid time off, an equity grant, and potential incentive programs.
What level of experience is required?
Applicants must have six or more years of experience in a customer-facing technical role, such as a Solutions Architect, Solutions Engineer, or Technical Account Manager within a B2B SaaS or security environment.
How do I apply if I need accommodation?
Accommodation is available at any point during the recruitment process. You can request it by speaking to your talent acquisition partner or by emailing nextbit@agilebits.com.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.