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ClickUpSenior Technical Account Manager - Strategic Services
ClickUp operates as an AI-native company delivering a converged workspace platform that unifies tasks, documentation, chat, calendars, and enterprise search, all enhanced by context-driven artificial intelligence.…
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About This Role
ClickUp operates as an AI-native company delivering a converged workspace platform that unifies tasks, documentation, chat, calendars, and enterprise search, all enhanced by context-driven artificial intelligence. The organization seeks a Senior Technical Account Manager - Strategic Services to join its team on a full-time, remote basis with a salary range between USD 110,000 and 150,000 per year. This position functions as a strategic partner and technical expert, overseeing the entire…
Job Description
ClickUp operates as an AI-native company delivering a converged workspace platform that unifies tasks, documentation, chat, calendars, and enterprise search, all enhanced by context-driven artificial intelligence. The organization seeks a Senior Technical Account Manager - Strategic Services to join its team on a full-time, remote basis with a salary range between USD 110,000 and 150,000 per year.
This position functions as a strategic partner and technical expert, overseeing the entire post-sales customer lifecycle from initial implementation and onboarding to managed services, expansions, and renewals. Professionals in this role design, build, and scale AI-powered workflows and agents, serving as trusted advisors to enterprise accounts. Responsibilities span technical enablement, process optimization, workflow creation via the Intake-Execution-Reporting framework, and cross-functional collaboration with Sales, Product, and Support teams to ensure long-term client adoption and measurable business outcomes.
Candidates must possess substantial background in customer-facing SaaS environments, enterprise implementation, and direct experience constructing AI-driven business workflows. Because ClickUp functions as an AI-native company, all team members utilize artificial intelligence on a daily basis, and AI fluency is evaluated throughout the hiring workflow.
Responsibilities
- Manage end-to-end customer onboarding and implementation, covering discovery, solution design, training, and go-live support
- Translate technical and functional client needs into scalable workflows, templates, hierarchies, and automations
- Monitor user seat utilization, adoption metrics, stakeholder engagement, and overall account health
- Execute Intake-Execution-Reporting cycles for critical workflows by running discovery sessions and building scalable templates
- Drive the adoption of ClickUp AI by constructing custom workflow agents and automations aligned with client metrics
- Provide technical guidance on prompt design, agent architecture, and AI credit consumption tracking
- Deliver managed services and generate qualified expansion leads through data-driven insights and usage analysis
- Collaborate cross-functionally with Product, Engineering, and Support to relay client feedback and ensure alignment
Requirements
- Minimum of 5 years of experience in a customer-facing SaaS role such as Technical Account Manager, Customer Success Manager, Implementation Manager, or Professional Services Consultant
- At least 2 years of hands-on experience using ClickUp, Asana, Monday.com, Smartsheet, Wrike, Jira, or a comparable project management platform
- Direct experience executing enterprise SaaS implementations end-to-end or managing a book of business totaling $2M+ ARR with proven retention and expansion results
- Demonstrated experience designing and deploying AI-powered workflows, agents, or business automations
- Strong project and program management abilities for handling complex, multi-stakeholder client engagements
Qualifications
- Background in professional services, implementation management, or consulting within a SaaS organization
- Practical experience utilizing agentic frameworks and tools including Claude, n8n, Make, Zapier, or LangChain
- Technical familiarity with integrations, APIs, automation logic, and data modeling
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote policy for this role?
The position is remote and is offered on a full-time basis.
What is the salary range for the Senior Technical Account Manager?
The salary is between USD 110,000 and 150,000 per year.
What level of experience is required for applicants?
Applicants must have at least 5 years of experience in a customer-facing SaaS role and 2 or more years of hands-on experience with work management platforms like ClickUp, Asana, or Jira.
Does ClickUp provide visa sponsorship for this position?
The posting states that ClickUp is unable to sponsor or take over sponsorship of employment visas for roles outside of engineering and product at this time.
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