Remote opportunity at
ClickUpSenior Technical Account Manager - Strategic Services
ClickUp operates as an AI-native company building a converged workspace platform that uncovers tasks, documents, chat, calendars, and enterprise search through context-driven artificial intelligence. The organization…
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About This Role
ClickUp operates as an AI-native company building a converged workspace platform that uncovers tasks, documents, chat, calendars, and enterprise search through context-driven artificial intelligence. The organization hires individuals who embrace artificial intelligence fluency in daily responsibilities. The company seeks a Senior Technical Account Manager for Strategic Services to function as a trusted advisor and strategic partner for clients. This remote, full-time position requires managing the complete post-sales customer lifecycle, which…
Job Description
ClickUp operates as an AI-native company building a converged workspace platform that uncovers tasks, documents, chat, calendars, and enterprise search through context-driven artificial intelligence. The organization hires individuals who embrace artificial intelligence fluency in daily responsibilities.
The company seeks a Senior Technical Account Manager for Strategic Services to function as a trusted advisor and strategic partner for clients. This remote, full-time position requires managing the complete post-sales customer lifecycle, which spans initial onboarding, implementation, ongoing managed services, expansion opportunities, and renewal outcomes.
The person in this role will blend technical platform expertise with relationship management, guiding accounts through process optimization, workflow design, and automation adoption. Professionals who apply must be AI-native practitioners who utilize generative and agentic tools in their routine work. Success in the position involves leading customer enablement, overseeing account health, mapping workflows, and driving the implementation of intelligent automation to deliver measurable business outcomes.
Daily work involves coordinating cross-functionally alongside Sales, Product, and Support teams to translate client objectives into actionable insights. This position suits experienced professionals with strong consultative discovery, project management, and data interpretation skills who can take full ownership of an assigned portfolio of accounts.
Responsibilities
- Lead end-to-end customer onboarding, implementation, discovery, training, and go-live support
- Translate functional and technical client requirements into scalable system workflows, templates, hierarchies, and automations
- Monitor seat utilization, adoption trends, and stakeholder engagement to build and execute account reviews and adoption plans
- Conduct Intake, Execution, and Reporting cycles to map current and future processes and create scalable templates
- Drive adoption of artificial intelligence features and build custom workflow agents tied directly to client business use cases
- Track and report artificial intelligence usage and credit consumption against established plans
- Generate qualified expansion leads using data-driven insights and usage analysis
- Act as the voice of the customer by translating business objectives and pain points into insights for Product, Engineering, and Support
Requirements
- Active use of generative and agentic artificial intelligence in day-to-day work
- Proficiency in platform capabilities, automation logic, integrations, and artificial intelligence agent functionality
- Skills in workflow analysis, process design, structured discovery, and project management
- Experience using dashboards and metrics to communicate health, adoption, and return on investment
- Executive presence and communication skills suitable for engaging both high-level and operational stakeholders
Qualifications
- Prior experience using agentic tools such as Claude, n8n, make.com, or similar platforms
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and remote status for this role?
This position is remote.
What is the salary range for the Senior Technical Account Manager?
The salary is between USD 110,000 and 150,000 per year.
Does the posting specify visa sponsorship availability?
The posting states that the company is unable to sponsor or take over sponsorship of employment visas for roles outside of engineering and product at this time.
How does ClickUp screen employment applications?
The company may use artificial intelligence and machine learning technologies to help review and screen applications against role-related criteria, supporting human decision-making.
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