Remote opportunity at
AlgoliaSenior Technical Onboarding & Engagement Manager
Algolia operates as a retrieval intelligence platform, supporting trillions of queries annually across numerous customer accounts with high reliability and low latency. The business specializes in…
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About This Role
Algolia operates as a retrieval intelligence platform, supporting trillions of queries annually across numerous customer accounts with high reliability and low latency. The business specializes in transforming business logic, content, and products into actionable data for both humans and artificial intelligence systems. Within the engagement management practice, the organization helps clients successfully adopt its technology and achieve tangible business value. The company seeks a Senior Technical Onboarding & Engagement Manager…
Job Description
Algolia operates as a retrieval intelligence platform, supporting trillions of queries annually across numerous customer accounts with high reliability and low latency. The business specializes in transforming business logic, content, and products into actionable data for both humans and artificial intelligence systems. Within the engagement management practice, the organization helps clients successfully adopt its technology and achieve tangible business value.
The company seeks a Senior Technical Onboarding & Engagement Manager to direct a portfolio of strategic customer implementation programs. In this independent position, the professional will coordinate pre-sale transitions, manage project milestones, collaborate with internal engineering teams and external partners, and steer clients toward successful production launches. The role suits a candidate skilled at navigating ambiguity, resolving complex escalations, and balancing competing priorities.
Beyond managing individual accounts, this individual will help scale onboarding operations by refining methodologies, building reusable frameworks, and mentoring team members. The annual base salary for this full-time remote position ranges from USD 145,000 to USD 182,000, determined by location, skills, and experience.
Responsibilities
- Collaborate with sales teams during pre-to-post sales handoffs to validate project scope, success criteria, and potential delivery risks
- Define project plans and AI search requirements alongside professional services teams
- Oversee a portfolio of customer onboarding programs from initial setup through production launch
- Coordinate with solutions architects, business consultants, engineering units, and external integration partners to turn technical needs into execution plans
- Maintain momentum in ambiguous delivery scenarios while balancing technical constraints and customer objectives
- Establish partnerships with client leadership to communicate project health, dependencies, and strategic trade-offs
- Mitigate delivery risks and lead escalations to keep timelines on schedule
- Provide technical guidance on architecture, APIs, data integrations, and implementation patterns
- Facilitate structured post-launch transitions and identify needs for additional professional services support
- Contribute to onboarding scalability by updating tooling, playbooks, governance models, and mentoring colleagues
Requirements
- At least 8 years of professional experience
- Minimum of 7 years leading technical projects or software implementations facing customers
- Extensive background in managing customer implementations and establishing delivery governance
- Technical familiarity with software lifecycles, search operations, data systems, APIs, integrations, and artificial intelligence
- Proven capacity to operate autonomously in complex settings and influence stakeholders without direct authority
Qualifications
- Project management or Agile credentials such as PMP, SAFe, Scrum, or Six Sigma
- Technical degree in computer science, engineering, information systems, or a related field
- Background with enterprise software-as-a-service platforms, developer tools, APIs, or cloud infrastructure
- Experience delivering projects involving artificial intelligence, search capabilities, data systems, or digital experiences
- Familiarity with global system integrators or external implementation partners
- Experience utilizing tracking platforms like Jira, Salesforce, Gainsight, Smartsheet, Asana, or Google Workspace
- Demonstrated history of designing delivery frameworks or playbooks adopted by broader teams
Core Skills
Frequently Asked Questions
What is the location and remote status for this role?
This is a full-time remote position available within the specified country.
What is the salary range for the Senior Technical Onboarding & Engagement Manager?
The annual base salary ranges from USD 145,000 to USD 182,000, varying based on location, technical skills, and experience.
How many years of experience are required?
Candidates must have at least eight years of professional experience, including seven or more years leading technical projects or customer-facing software implementations.
How should candidates apply safely?
The job posting advises applying directly through the Algolia careers page to avoid recruitment scams, noting that all genuine communications originate from an @algolia.com email address.
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