On-site opportunity at
ZooxShift Lead, Fusion Center Analysts
Zoox is seeking a Shift Lead for Fusion Center Analysts to oversee the operational uptime of its robotaxi and test fleet. In this hands-on, player-coach role,…
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About This Role
Zoox is seeking a Shift Lead for Fusion Center Analysts to oversee the operational uptime of its robotaxi and test fleet. In this hands-on, player-coach role, you will work directly alongside your team from Monday through Friday between 10 am and 6 pm, setting an example for safety, quality, and productivity standards. Your primary duties involve performing live troubleshooting for software and hardware concerns, documenting details in Jira, and communicating…
Job Description
Zoox is seeking a Shift Lead for Fusion Center Analysts to oversee the operational uptime of its robotaxi and test fleet. In this hands-on, player-coach role, you will work directly alongside your team from Monday through Friday between 10 am and 6 pm, setting an example for safety, quality, and productivity standards. Your primary duties involve performing live troubleshooting for software and hardware concerns, documenting details in Jira, and communicating findings back to Fleet Support Engineering.
This position is well-suited for a disciplined team player with a background in technical troubleshooting who thrives in a fast-paced environment and can remain calm under pressure. You will act as the primary contact for service escalations, analyze telemetry data, and direct preliminary diagnostic procedures. Furthermore, you will coordinate with multiple internal departments including TeleGuidance, Product, PMO, and User Experience.
As a leader, you will maintain a collaborative and inclusive culture, deliver regular performance feedback to direct reports, and guide contractors assigned to Zoox. You must also be prepared to support an on-call rotation with potential day, swing, and mid-shift assignments. If you possess a proactive mindset, strong analytical capabilities, and a commitment to maintaining rigorous safety standards, this role offers an opportunity to support cutting-edge autonomous vehicle technology.
Responsibilities
- Manage and actively participate in maintaining operational uptime for the robotaxi and test fleet during scheduled shifts from Monday to Friday, 10 am to 6 pm.
- Conduct live troubleshooting of hardware and software problems, analyze telemetry data, and execute preliminary diagnostic procedures.
- Record detailed troubleshooting steps and findings in Jira to aid future training and system improvements.
- Serve as the first point of contact for service escalations and coordinate timely intervention by higher-level engineering teams.
- Lead a team of Fusion Center Analysts to ensure service level agreements and company standards are consistently met.
- Collaborate with Fleet Support Engineering, TeleGuidance, PMO, User Experience, and Product teams.
- Guide contractors assigned to Zoox by answering questions and clarifying job assignments.
- Deliver written and oral performance feedback to direct reports at regular intervals.
- Utilize data analytics tools to examine historical data, spot recurring trends, and implement preventive measures.
- Participate in an on-call rotation with potential requirements for day, swing, and mid-shift coverage.
Requirements
- At least 6 years of experience working in a collaborative environment that promotes teamwork.
- Minimum of 2 years of experience performing technical troubleshooting, preferably within the transportation or automotive sector.
- Demonstrated proficiency in data analysis and interpretation.
- Proven ability to manage multiple tasks concurrently and operate independently in a fast-paced setting.
- Strong analytical and critical thinking skills under pressure.
- Effective written and verbal communication abilities to convey technical details to varied audiences.
Qualifications
- Bachelor degree
- At least 3 years of experience in the autonomous vehicle industry or operations
- Familiarity with electric vehicle technology
- Background in remote vehicle troubleshooting support and vehicle hardware
- Experience utilizing Linux and Python-based programming systems for fleet-level data processing
- Familiarity with software that interfaces with hardware
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the working hours for this shift lead position?
The scheduled shift is Monday through Friday from 10 am to 6 pm, though the role also supports an on-call rotation with potential day, swing, and mid-shift assignments.
Is this position remote or on-site?
The job posting does not explicitly state the remote status, though it describes the role as hands-on in the field working alongside the team daily.
What salary is offered for this role?
The salary is not specified in the job posting.
What are the primary experience requirements?
Candidates must have at least 6 years of experience in a collaborative, team-oriented environment and a minimum of 2 years of technical troubleshooting experience, preferably in the automotive or transportation industry.
Sample Interview Questions
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