Opportunity at
ExperianSolutions Architect
This full-time, on-site role in Hyderabad owns the architecture for Experian's telephony, Teams Calling and contact center services. The architect defines end-to-end designs for the NICE…
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About This Role
This full-time, on-site role in Hyderabad owns the architecture for Experian's telephony, Teams Calling and contact center services. The architect defines end-to-end designs for the NICE contact center and Teams Calling, guides the replacement of legacy Avaya systems, and sets standards for availability and change control.
Job Description
This full-time, on-site role in Hyderabad owns the architecture for Experian's telephony, Teams Calling and contact center services. The architect defines end-to-end designs for the NICE contact center and Teams Calling, guides the replacement of legacy Avaya systems, and sets standards for availability and change control.
Responsibilities
- Define and maintain end-to-end designs for Teams Calling, NICE contact center, routing, numbering and call recording.
- Lead the technical approach to replacing legacy Avaya telephony and reducing on-premises dependencies.
- Own technical inputs for compliance, risk and data-residency requirements across regions.
- Produce reference architectures, option papers and sequencing plans for leadership decisions.
Requirements
- 10-15+ years of experience developing enterprise telephony and contact center solutions.
- Experience modernizing legacy PBX or contact center platforms to cloud SaaS models.
- Contact center domain depth, such as NICE-like platforms, IVR, ACD, recording, QA and analytics.
- Strong partner communication and operational governance discipline.
Qualifications
- Experience in global or multi-region environments is preferred.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based?
The posting lists Hyderabad, India, and describes the role as on-site.
Is this a full-time job, and is salary listed?
This is a full-time position that reports to a Senior Director. The posting does not specify a salary.
What experience is required?
The posting asks for 10-15+ years developing enterprise telephony and contact center solutions.
Sample Interview Questions
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