Remote opportunity at
H1Sr. Customer Success Manager - Clinical
H1 states that its mission is to make the best healthcare information available to every doctor interaction worldwide, which it links to health equity and trust…
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About This Role
H1 states that its mission is to make the best healthcare information available to every doctor interaction worldwide, which it links to health equity and trust in healthcare systems. The company applies data and AI technology to produce medical insights and convert them into actions aimed at better patient outcomes and drug development. This Senior Customer Success Manager is a strategic advisor role for a portfolio of H1's biggest and…
Job Description
H1 states that its mission is to make the best healthcare information available to every doctor interaction worldwide, which it links to health equity and trust in healthcare systems. The company applies data and AI technology to produce medical insights and convert them into actions aimed at better patient outcomes and drug development.
This Senior Customer Success Manager is a strategic advisor role for a portfolio of H1's biggest and most complicated customers. The holder owns each relationship from beginning to end, works with senior client leaders, and works to increase adoption, realized value, retention and growth. The role is listed as remote in the United States.
The job suits a senior, self-directed CSM who can run complicated accounts, lead executive discussions and spot chances to deepen partnerships. Tasks include executive business reviews, planning renewals and expansions, managing risk, and running enablement sessions. The person also relays structured customer feedback to product and engineering teams.
The posted base salary is 100,000 to 122,000 USD a year, depending on experience. Variable commission tied to individual performance is also part of the package, along with equity in restricted stock units. The posting gives an anticipated role close date of November 30, 2026.
Responsibilities
- Act as the lead strategic contact on a set of major enterprise accounts.
- Build trust with senior and executive stakeholders so H1 is seen as a key partner in their goals.
- Shape account strategy covering rollout, adoption measures, success criteria, renewal preparation and growth.
- Run executive business reviews that present KPI results, return on investment and strategic effect.
- Notice risks and openings across the portfolio and respond early.
- Coordinate several complex efforts that span different divisions inside client organizations.
- Create and run enablement and training that fit specific client use cases and workflows.
- Promote self-service options while giving direct help when customers need it.
- Study usage numbers, performance data and customer comments to find gaps and improvements.
- Lead and calm critical customer escalations with internal partners.
- Relay organized customer input to product, engineering and leadership.
- Coordinate across product, engineering, sales and support teams to keep the customer journey smooth.
- Drive higher engagement, satisfaction, retention and recurring revenue across the portfolio, tracked through MAUs, NPS and ARR.
Requirements
- Five-plus years in client-facing roles such as customer success or account management at enterprise or strategic B2B SaaS firms.
- Experience owning high-value, complex accounts while engaging senior stakeholders.
- Solid project management across overlapping high-priority initiatives with many contributors.
- Track record handling renewals, lowering risk and finding upsell opportunities.
- Polished communication and presentation skills for leading executive conversations with confidence.
Qualifications
- Life sciences background strongly preferred.
- A background in medical affairs or clinical work is an advantage.
Core Skills
Benefits
- Broad choice of health insurance plans plus generous paid time off.
- Company-wide wellness days.
- Retirement plan options.
- Stipends for health and for charitable giving.
- Employee resource groups.
- Exposure to biotech and life sciences firms.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role located?
The role is listed as remote in the United States.
What is the base salary?
The posting lists USD 100,000 to 122,000 a year, depending on experience. Variable commission and equity in restricted stock units are also offered.
What experience is required?
The posting asks for five-plus years in client-facing roles such as customer success or account management at enterprise or strategic B2B SaaS firms, including ownership of complex, high-ARR accounts.
Is this a full-time position?
The listing is categorized as full-time. The posting gives an anticipated role close date of November 30, 2026.
Is life sciences experience needed?
Life sciences experience is the strongest preference, and clinical or medical affairs background counts as an advantage rather than a requirement.
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