Remote opportunity at
H1Sr. Implementation Manager - Health Plans
This is a remote, full-time, hands-on leadership role at H1, a company that applies data and AI to healthcare and life sciences. H1 aims to give…
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About This Role
This is a remote, full-time, hands-on leadership role at H1, a company that applies data and AI to healthcare and life sciences. H1 aims to give doctors better information in every interaction, supporting health equity and trust in healthcare systems. The position sits in the services organization and connects implementation work with customer success, product, and engineering teams. The core job is delivering H1 solutions to Health Plan customers so…
Job Description
This is a remote, full-time, hands-on leadership role at H1, a company that applies data and AI to healthcare and life sciences. H1 aims to give doctors better information in every interaction, supporting health equity and trust in healthcare systems. The position sits in the services organization and connects implementation work with customer success, product, and engineering teams.
The core job is delivering H1 solutions to Health Plan customers so that implementations and migrations run smoothly. The manager builds project plans, leads visible initiatives that need both internal and external communication, and acts as the internal expert on Health Plan products. The role also includes early discovery calls that clarify what a client is trying to achieve, how its workflows operate, and what its technical needs are.
Data work is a large part of the role. The person helps bring in eligibility, roster, provider and claims datasets, manages connections over APIs, SFTP, and third-party vendors, and checks data quality when problems appear. Delivery responsibilities also include estimating schedules, assessing risks, running onboarding and training sessions, and reviewing the delivered solution with clients.
The posting is aimed at a confident, approachable leader who is comfortable in complex, fast-moving settings. It describes someone who takes ownership of results, explains technical updates in plain language, influences others without formal authority, and designs processes that keep pace as the company grows.
Responsibilities
- Plan and manage delivery of H1 implementations and migrations for Health Plan customers.
- Improve internal processes to make the services organization more efficient.
- Lead visible customer projects that require planning and communication both inside and outside the company.
- Run early discovery calls to learn client goals, workflows, and technical needs.
- Serve as the internal expert on Health Plan products.
- Prepare delivery timelines, risk assessments, and staffing recommendations.
- Lead customer onboarding, training, and solution review sessions.
- Hand off sales-won accounts to implementation and support them afterward.
- Schedule recurring check-ins with clients to review progress and plan strategy.
- Bring in and maintain eligibility, roster, provider and claims datasets, plus other health data.
- Oversee connections over APIs, SFTP, and third-party vendors.
- Check data quality and troubleshoot problems during implementation.
- Coordinate with the product and engineering groups, plus operations and client success, to keep delivery on schedule.
Requirements
- Seven or more years of experience in a customer-facing field such as implementation, account management, or health IT.
- Prior work with payers, digital health companies, or other healthcare technology customers.
- Moderate to advanced understanding of provider rosters and how to keep provider records reliable and complete.
- Ability to write and run SQL queries in Athena to pull and check data for API-related requests.
- Experience supporting enterprise software sales cycles and presenting to senior executives.
- Solid skills in running projects, communicating clearly, and handling stakeholders.
- Able to juggle several strategic initiatives in a fast-paced setting.
- A record of results in a driven, fast-moving workplace.
- Persistence and resilience, with a drive to grow alongside the company.
Core Skills
Benefits
- Choice of health insurance plans and generous paid time off.
- Company-wide wellness holidays scheduled in advance.
- Retirement plan options.
- Health and charitable donation stipends.
- Business resource groups.
- Restricted stock units in addition to base pay.
- Exposure to clients in biotech and life sciences.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
Yes. The posting lists the role as remote, with the location given as the United States.
What is the pay and employment type?
The role is full-time, with pay stated as USD 145,000-165,000 per year, depending on experience, plus restricted stock units.
What experience does the posting ask for?
It asks for seven or more years in a customer-facing field such as implementation, account management, or health IT, including work with health plans or healthcare technology clients.
When does the posting close?
The posting gives an anticipated role close date of November 30, 2026.
Sample Interview Questions
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