Opportunity at
SutherlandSr Manager - Dialer Administration
Sutherland is hiring a Sr Manager - Dialer Administration to oversee daily outbound dialer operations and strategy. This role suits professionals with experience in auto-dialer systems,…
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About This Role
Sutherland is hiring a Sr Manager - Dialer Administration to oversee daily outbound dialer operations and strategy. This role suits professionals with experience in auto-dialer systems, data analysis, and collections processes who can manage multiple priorities in a dynamic environment. The position involves importing and exporting dialer schedules, documenting activities, generating payment reports, and building or updating dialing campaigns, lists, filters, and reports. The selected individual will continuously evaluate dialer…
Job Description
Sutherland is hiring a Sr Manager - Dialer Administration to oversee daily outbound dialer operations and strategy. This role suits professionals with experience in auto-dialer systems, data analysis, and collections processes who can manage multiple priorities in a dynamic environment.
The position involves importing and exporting dialer schedules, documenting activities, generating payment reports, and building or updating dialing campaigns, lists, filters, and reports. The selected individual will continuously evaluate dialer performance, analyze data outputs to spot issues, and apply logical reasoning to resolve operational challenges. Strong communication abilities are necessary for client-facing interactions, alongside solid time-management skills to handle diverse tasks effectively.
Responsibilities
- Perform daily uploads, downloads, and importing of dialer schedules
- Document activities for the outbound dialer
- Analyze dialer-output data to identify potential problems and issues
- Run payment reports on a regular basis
- Create and update dialing campaigns, filters, list strategies, and reports
- Monitor and adjust the performance of dialer systems
- Complete other duties assigned by the markets
Requirements
- Intermediate to advanced proficiency level with Microsoft Excel
- Working knowledge of a dialer system, including auto-dialer operation and concepts
- Working knowledge of basic statistics with the ability to comprehend and analyze dialer-output data
- Basic understanding of database-design principles, data structures, and optimizations
- Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Strong time management skills and capability to execute multiple tasks and priorities in a dynamic environment
- Excellent verbal and written communication skills
- Strong communication skills for client-facing responsibilities
Qualifications
- Collections process experience
- Livevox dialer experience
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employer for this position?
The position is offered by Sutherland.
What are the core duties of the Sr Manager - Dialer Administration?
Responsibilities include managing daily dialer schedules, building and updating campaigns, analyzing output data, monitoring system performance, and running payment reports.
Is remote work or a specific location specified for this job?
The posting does not specify a work location or remote policy.
What salary and benefits are provided?
The posting does not specify salary or benefits details.
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