Opportunity at
WiseSr Technical Account Manager - North America
Wise is hiring a Sr Technical Account Manager - North America to join their team on-site in Austin. This full-time position acts as the dedicated technical…
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About This Role
Wise is hiring a Sr Technical Account Manager - North America to join their team on-site in Austin. This full-time position acts as the dedicated technical relationship owner for major Tier 1 partners generating $1M+ in ARR following their launch. The role involves partnering closely with internal and external engineering, product, and account teams to maximize the performance and longevity of complex integrations. Selected candidates will manage ongoing technical health,…
Job Description
Wise is hiring a Sr Technical Account Manager - North America to join their team on-site in Austin. This full-time position acts as the dedicated technical relationship owner for major Tier 1 partners generating $1M+ in ARR following their launch.
The role involves partnering closely with internal and external engineering, product, and account teams to maximize the performance and longevity of complex integrations. Selected candidates will manage ongoing technical health, navigate critical incidents, guide platform adoption, and advocate for partner needs internally to shape product roadmaps.
This position suits experienced technical professionals with a strong background in customer-facing technical roles, enterprise account management, and API troubleshooting. Ideal applicants thrive in fast-paced environments, excel at translating complex concepts for diverse audiences, and take proactive ownership of technical account performance.
Responsibilities
- Serve as the primary technical relationship contact for Tier 1 partners post-launch
- Monitor integration health, ensure SLA adherence, and address technical debt and potential risks proactively
- Investigate and resolve API, webhook, authentication, and data flow issues using monitoring tools and logs
- Collaborate with Engineering and Integration Support during major incidents and manage partner-specific follow-through
- Facilitate change management processes to help partners adopt the newest technical updates and features
- Collect and channel partner feedback internally to influence product roadmaps
- Contribute to documentation, tooling, and scalable internal processes for the Technical Account Management function
Requirements
- Minimum of 8 years of professional experience in technical account management, solutions engineering, post-sales engineering, technical customer success, or a related field supporting strategic enterprise accounts
- Demonstrated ability to own the long-term technical health of complex enterprise customers past initial go-live
- Familiarity with APIs, webhooks, authentication mechanisms, databases, and modern integration standards
- Hands-on background in troubleshooting API integrations utilizing monitoring tools, logs, and documentation
- Experience leading customers through technical migrations, platform updates, and feature deprecations
- Ability to build credibility and influence engineering and product stakeholders without direct authority
Qualifications
- Background in fintech, payments, banking, financial infrastructure, or other API-first industries
- Familiarity with database querying or SQL
- Experience using observability and monitoring platforms such as Looker, Kibana, or Prometheus
- Coding or scripting background with the ability to read technical implementations
- Experience investigating back-end service issues and navigating production logs
- Understanding of system architectures, data flows, and back-end fundamentals
- Experience supporting high-scale business-critical enterprise integrations governed by SLAs
- Experience collaborating with globally distributed engineering and product teams
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This full-time position is based on-site in Austin, North America.
What level of experience is required?
Candidates must have at least 8 years of experience in technical account management, solutions engineering, post-sales engineering, technical customer success, or a related customer-facing technical role supporting enterprise accounts.
What compensation and benefits are provided?
The source posting does not specify the salary or benefit details for this position.
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