Remote opportunity at
TwilioStaff Software Engineer (L4)
Twilio is hiring a Staff Backend Engineer for its Flex Engineering group to help shape the future of communications and customer engagement platforms. In this role,…
Career Tools
About This Role
Twilio is hiring a Staff Backend Engineer for its Flex Engineering group to help shape the future of communications and customer engagement platforms. In this role, you will set the technical direction for TaskRouter, the real-time engine that routes contact center interactions. You will own the architecture of critical backend services across multiple quarters, scaling the platform and maintaining high availability as customer demand grows. The ideal candidate is comfortable…
Job Description
Twilio is hiring a Staff Backend Engineer for its Flex Engineering group to help shape the future of communications and customer engagement platforms. In this role, you will set the technical direction for TaskRouter, the real-time engine that routes contact center interactions. You will own the architecture of critical backend services across multiple quarters, scaling the platform and maintaining high availability as customer demand grows.
The ideal candidate is comfortable navigating ambiguity, enjoys working on large-scale distributed systems, and excels in a fast-paced environment. You will present designs to architecture review boards, make long-term architectural tradeoffs, and elevate engineering standards across a globally distributed team. Twilio operates as a remote-first company, enabling employees to work from home while maintaining a strong culture of global collaboration.
Responsibilities include building and maintaining high-scale backend services on AWS, guiding distributed systems design, and improving the resilience of Tier 0 systems. You will collaborate closely with product management and peer engineering teams, mentor senior and mid-level colleagues, and drive operational excellence through incident response, gamedays, and observability practices.
Responsibilities
- Design and maintain backend services supporting the high-scale TaskRouter system
- Establish and execute the technical vision for mission-critical backend services running on AWS
- Lead architectural modifications for distributed systems focusing on scalability and data structures
- Enhance the availability and fault isolation of Tier 0 systems while balancing reliability and delivery speed
- Partner with product and engineering groups to align on technical designs and resolve dependencies
- Mentor senior and mid-level engineers through code and design reviews
- Drive operational excellence utilizing observability tools, incident response protocols, and gamedays
Requirements
- Minimum of 8 years of experience writing production-grade backend code in languages such as Java, Golang, Python, or Scala
- Strong foundation in building fault-tolerant distributed systems, event-driven architectures, and database design
- Practical experience utilizing AWS cloud infrastructure
- Expertise in designing and creating high-scale, low-latency APIs
- Familiarity with database technologies including MySQL, PostgreSQL, or DynamoDB
- Demonstrated debugging and troubleshooting abilities for complex distributed applications
- Experience shipping services following CI/CD development paradigms
- Effective communication skills with the ability to collaborate in a fast-paced setting
Qualifications
- Experience working with event streaming platforms like Kafka or Pulsar
- Familiarity with containerization and orchestration utilities such as Docker and Kubernetes
- Solid understanding of Linux systems and networking principles
- Background in creating multi-tenant SaaS platforms at scale
- Experience utilizing observability platforms like Prometheus, Grafana, or Datadog
- Prior experience operating within a geographically distributed team
Core Skills
Benefits
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare coverage
- Retirement savings program
- Support for community volunteering and donation matching efforts
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote-first position based in India specifically across Karnataka, Tamil Nadu, Telangana State, Maharashtra, and New Delhi. Occasional in-person travel may be required for team gatherings, off-sites, or customer meetings.
What is the salary for this role?
The specific salary is not stated in the job posting.
What level of experience is required?
Candidates must have eight or more years of experience writing production-grade backend code in a modern programming language like Java, Golang, Python, or Scala.
What type of employment is this?
The posting specifies full-time employment.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
