Opportunity at
RobinhoodStaff Software Engineer, Robinhood Command Center
Robinhood is an enterprise working to democratize finance for everyone. The organization is seeking a Staff Software Engineer to join the newly formed Robinhood Command Center…
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About This Role
Robinhood is an enterprise working to democratize finance for everyone. The organization is seeking a Staff Software Engineer to join the newly formed Robinhood Command Center as a founding team member. This on-site position is located in Menlo Park, California, requiring attendance at least three days per week. In this capacity, the professional will focus on incident leadership, operational excellence, and reliability tooling rather than owning product services or core…
Job Description
Robinhood is an enterprise working to democratize finance for everyone. The organization is seeking a Staff Software Engineer to join the newly formed Robinhood Command Center as a founding team member. This on-site position is located in Menlo Park, California, requiring attendance at least three days per week.
In this capacity, the professional will focus on incident leadership, operational excellence, and reliability tooling rather than owning product services or core infrastructure. The role suits experienced systems and reliability experts who excel at cross-functional collaboration during high-severity events and want to define how the enterprise responds to and learns from production incidents at a large scale.
Team members face high expectations and have opportunities to tackle significant technical challenges while helping shape the future of finance.
Responsibilities
- Lead long-term reliability and observability strategy across company infrastructure
- Partner with various engineering groups to enhance operational excellence and incident response
- Coordinate service owners during active incidents and facilitate critical decisions like rollbacks and traffic shifts
- Create and maintain incident management procedures to minimize customer impact
- Define global dashboards and alerts tied to critical user journeys and business-impact metrics
- Build and evolve incident response tooling, tracking improvements in MTTD and MTTR
- Drive post-incident governance by setting standards for postmortems and follow-up tracking
- Design failure mitigation strategies that avoid full-region or full-datacenter failovers
- Deliver executive-level reporting on service quality and reliability
Requirements
- Over 8 years of software engineering experience with significant production system operation background
- At least 3 years focused on reliability engineering, infrastructure, distributed systems, or production operations
- Hands-on background in incident leadership roles like incident commander or primary on-call
- Strong communication and cross-functional collaboration abilities during high-severity events
- Deep knowledge of systems reliability, observability frameworks, and fault-tolerant architecture design
- Experience with multi-region or multi-cluster architectures, capacity planning, and failover strategies
- Familiarity with modern observability stacks such as OpenTelemetry, Prometheus, and Grafana
- Proven ability to drive measurable improvements in MTTD, MTTR, and availability
Core Skills
Benefits
- Performance-driven compensation featuring multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
- 100 percent paid health insurance for employees with 90 percent coverage for dependents
- Lifestyle wallet for wellness and learning expenses
- Employer-paid life and disability insurance, fertility benefits, and mental health support
- Paid time off including company holidays, sick time, and parental leave
- Catered meals, events, and comfortable workspaces at the office
Frequently Asked Questions
What is the location and remote policy for this role?
This position is based in the Menlo Park, California office, with in-person attendance expected at least three days per week.
What is the employment type?
The posting specifies a full-time employment type.
What is the salary range for this job?
The base pay range depends on the geographic zone and ranges from $180,000 to $270,000 USD, with additional eligibility for bonus opportunities, equity, and benefits.
What qualifications are required for the role?
Candidates need 8+ years of software engineering experience with production systems, including 3+ years in reliability, infrastructure, or distributed systems, plus hands-on incident leadership experience.
Sample Interview Questions
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