Hybrid opportunity at
DeliverooStrategy & Operations, Subscription Value Prop & New Benefits
Deliveroo is currently hiring a Strategy & Operations Manager for the Subscription Value Proposition & New Benefits team in London. Following Deliveroo joining DoorDash, the organization…
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About This Role
Deliveroo is currently hiring a Strategy & Operations Manager for the Subscription Value Proposition & New Benefits team in London. Following Deliveroo joining DoorDash, the organization unites multiple teams across DoorDash, Wolt, and Deliveroo to build a major local commerce membership program in the EMEA region. This hybrid position involves shaping strategy, building product pipelines, and executing initiatives related to new membership benefits. The role requires someone who can seamlessly…
Job Description
Deliveroo is currently hiring a Strategy & Operations Manager for the Subscription Value Proposition & New Benefits team in London. Following Deliveroo joining DoorDash, the organization unites multiple teams across DoorDash, Wolt, and Deliveroo to build a major local commerce membership program in the EMEA region. This hybrid position involves shaping strategy, building product pipelines, and executing initiatives related to new membership benefits.
The role requires someone who can seamlessly transition between strategic planning and direct operational execution. Responsibilities include formulating business cases, prioritizing benefit pipelines against limited engineering capacity, and analyzing performance metrics such as customer acquisition, retention, frequency, member satisfaction, and cost to serve. The successful candidate will scale pilot projects into stable features and benchmark offerings against competitors like Uber One, DashPass, Wolt+, Just Eat, and Amazon Prime.
This position suits professionals with a background in business operations, strategy consulting, or strategy and operations who possess strong commercial acumen and analytical skills. Candidates must demonstrate the ability to drive cross-functional execution alongside product, engineering, design, data science, finance, and marketing teams without holding formal authority over them.
Responsibilities
- Formulate strategies and roadmaps for new subscription benefits by creating business cases and execution plans
- Partner cross-functionally with Product, Engineering, Design, Data Science, Marketing, and Finance to deliver benefit initiatives from concept to launch
- Evaluate, prioritize, and size potential impact and cost for streams of benefit ideas
- Monitor live benefit performance against costs to serve and impact metrics like acquisition, retention, frequency, and satisfaction
- Transition benefits from initial pilots into scaled, steady-state features by defining operating models and reporting cadences
- Monitor competitor membership benefits across the industry and adapt relevant concepts for the company
- Present strategic recommendations, results, and operational trade-offs to senior leadership through written documentation
Requirements
- Possess at least 5 years of professional experience in strategy consulting, business operations, or strategy and operations
- Demonstrate a strong understanding of marketplace dynamics and subscriber value with the ability to manage P&L-adjacent metrics
- Show analytical capability to interpret data and experimental results for business decision-making
- Exhibit a bias for action and ownership in addressing ambiguous operational problems
Qualifications
- Prior exposure to marketplaces, consumer tech, or subscription and membership businesses
- Multi-market operational experience across the EMEA region
- Background working within loyalty, delivery, e-commerce, or fintech sectors
Core Skills
Benefits
- Free platform subscription
- Matched pension contributions up to 5%
- Eligibility for equity and share awards
- 25 days of annual leave plus bank holidays, increasing with tenure
- 1 day of paid volunteering leave
- Funded core private healthcare plan with family addition options
- Access to on-site gym, discounted gym memberships, and GymPass
- Enhanced parental leave starting from day one
- Learning and development budget alongside RooLearn access
- Cycle to Work and Season Ticket Loan schemes
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work model for this role?
The position is based in London and follows a hybrid work model.
What type of employment is this?
This position is full-time.
What level of experience is required to apply?
Candidates must have five or more years of experience in strategy consulting, business operations, or strategy and operations.
What is the salary for this position?
The job posting does not specify the salary for this role.
Sample Interview Questions
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