Opportunity at
SutherlandSubject Matter Expert - Palayan
This role at Sutherland in Palayan, Philippines covers subject matter expertise for an online gaming and betting customer service line. The SME runs huddle sessions, gives…
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About This Role
This role at Sutherland in Palayan, Philippines covers subject matter expertise for an online gaming and betting customer service line. The SME runs huddle sessions, gives real-time feedback to associates, mediates conflicts, and supports team members while working on shifting or graveyard schedules.
Job Description
This role at Sutherland in Palayan, Philippines covers subject matter expertise for an online gaming and betting customer service line. The SME runs huddle sessions, gives real-time feedback to associates, mediates conflicts, and supports team members while working on shifting or graveyard schedules.
Responsibilities
- Run huddle sessions to build staff skills
- Monitor associates and give real-time feedback
- Mediate interpersonal conflicts and motivate team members
- Maintain communication with clients and team members
Requirements
- Experience in online gaming or betting customer service
- Excellent data mining skills
- Strong English communication and Microsoft Office skills
Qualifications
- Ability to coach and mentor while acting as a subject matter expert
- Willingness to work shifting or graveyard schedules
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job based?
The posting lists Palayan, Philippines as the location.
Is the schedule fixed?
The posting says the candidate must be willing to work shifting or graveyard schedules.
Is a salary stated?
No. The posting does not state a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.