Remote opportunity at
InteleradSystem Support Analyst I (night shift Sun-Thu)
Intelerad is seeking a remote System Support Analyst I to join their team for the night shift operating Sunday through Thursday. In this role, the analyst…
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About This Role
Intelerad is seeking a remote System Support Analyst I to join their team for the night shift operating Sunday through Thursday. In this role, the analyst acts as the primary technical contact for InteleShare users, providing live assistance through phone calls and digital portals. The employer develops medical image management software and analytics platforms for healthcare providers globally, maintaining headquarters in Raleigh and Montreal with nearly 700 staff members. The…
Job Description
Intelerad is seeking a remote System Support Analyst I to join their team for the night shift operating Sunday through Thursday. In this role, the analyst acts as the primary technical contact for InteleShare users, providing live assistance through phone calls and digital portals. The employer develops medical image management software and analytics platforms for healthcare providers globally, maintaining headquarters in Raleigh and Montreal with nearly 700 staff members.
The position requires diagnosing software issues, managing trouble tickets within ServiceNow, and ensuring compliance with established service level agreements. Candidates must be comfortable handling substantial phone communication and working remotely via secure connections and desktop sharing tools. The hourly compensation rate ranges from USD 33 to 35 per hour, supplemented by a total compensation package that includes medical, financial, retirement, and paid time off benefits.
Responsibilities
- Address and resolve incoming customer cases via telephone and support portals
- Monitor client systems actively to restore operations and reduce downtime
- Troubleshoot technical failures involving software applications, Windows operating systems, and SQL Server databases
- Record all support incidents and problem logs thoroughly in the ServiceNow platform
- Configure and deploy InteleShare software updates and modifications to meet client specifications
- Escalate unresolved problems to secondary teams while adhering to service level agreements
- Draft and publish Knowledge Base documentation and participate in operational projects
Requirements
- Minimum of 2 years of professional experience in Windows administration and technical customer support
- Proficiency in Microsoft Windows operating systems for both workstations and servers
- Demonstrated customer service excellence with client-facing communication skills
- Strong analytical and troubleshooting abilities focused on problem resolution
- Capacity to operate under pressure in a customer-facing remote setting
- Availability to work the night shift schedule from Sunday through Thursday
Qualifications
- Experience executing queries within SQL databases
- Familiarity with the Mac OS operating system
- Background working in SaaS or cloud computing environments
- Prior exposure to medical or research settings, including familiarity with DICOM, HL7, HIPAA, Healthcare IT, PACS, or RIS
Core Skills
Benefits
- Medical benefits
- Financial and retirement benefits
- Paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting indicates that this is a remote role utilizing secure connections, phone, and remote desktop-sharing tools.
What is the schedule for this shift?
The shift operates on a night schedule from Sunday through Thursday, aligning with Monday through Friday 8:00 AM to 5:00 PM Australian Eastern Daylight Time.
What is the pay rate for the System Support Analyst I?
The base pay ranges from USD 33.00 to 35.00 per hour, depending on experience and job-related skills.
What kind of experience is required?
Applicants must have at least two years of experience in technical customer support and Windows administration, alongside strong problem-solving and communication skills.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.