Remote opportunity at
GustoTax Resolution Advocate
Gusto is looking for a remote Tax Resolution Advocate to join its Payroll, Tax & Compliance Services organization. The company provides payroll, health insurance, 401(k), and…
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About This Role
Gusto is looking for a remote Tax Resolution Advocate to join its Payroll, Tax & Compliance Services organization. The company provides payroll, health insurance, 401(k), and HR solutions to over 500,000 small businesses nationwide. In this role, you will act as a problem-solver and investigator, dealing directly with payroll tax notices and interacting with government agencies and cross-functional teams. This position requires strong attention to detail, a solid work ethic,…
Job Description
Gusto is looking for a remote Tax Resolution Advocate to join its Payroll, Tax & Compliance Services organization. The company provides payroll, health insurance, 401(k), and HR solutions to over 500,000 small businesses nationwide. In this role, you will act as a problem-solver and investigator, dealing directly with payroll tax notices and interacting with government agencies and cross-functional teams. This position requires strong attention to detail, a solid work ethic, and the ability to process and apply large amounts of data in a deadline-driven environment.
As a Tax Resolution Advocate, you will spend your days managing a queue of tax notices, researching tax legislation, and identifying the underlying causes of discrepancies. You will communicate with customers through phone and email to simplify their notice experience, while also offering input on tooling designed to streamline the resolution workflow. The role emphasizes analytical reasoning, first-principles problem-solving, and active engagement with role-relevant AI software.
Responsibilities
- Communicate professionally with clients via email or phone to guide them through the tax notice experience
- Investigate and resolve payroll tax notices under the guidance of senior team members
- Maintain clear and concise case documentation
- Partner with Compliance, Engagement, and Tax Operations units
- Interface with government agencies to represent Gusto and advocate for clients under supervision
- Manage daily workflows to hit established goals
- Utilize current artificial intelligence tools within workplace workflows
- Process a daily queue of tax notices, update cases, notify clients of adjustments, and escalate complex problems to peers
- Attend team huddles and assist fellow advocates
Requirements
- Possess two to four years of payroll experience
- Demonstrate artificial intelligence fluency through the use of current tools and willingness to shape new functionalities
- Manage multiple tasks simultaneously within a high-volume, rapid setting
- Show strong analytical and problem-solving abilities
- Maintain excellent written and verbal communication skills
- Demonstrate high organization levels and proactive process improvement
- Ensure regular and predictable attendance
Qualifications
- Prior notice resolution experience is considered a plus
Core Skills
Benefits
- Competitive base compensation
- Employee benefits
- Equity in the form of restricted stock units
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this position is listed as remote, though the company also maintains physical office locations in Denver, San Francisco, New York City, and Scottsdale.
What is the salary range for this role?
The cash compensation ranges from $23.50 to $25.46 per hour for Denver, and $21.80 to $24.52 per hour for Phoenix and most remote locations, depending on experience and expertise.
What experience is required for this job?
Applicants must have two to four years of payroll experience, with notice resolution background viewed as an advantage.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.