Remote opportunity at
GustoTax Resolution Advocate
Gusto is looking for a Tax Resolution Advocate to join their Payroll, Tax & Compliance Services organization on a remote basis. Gusto focuses on supporting small…
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About This Role
Gusto is looking for a Tax Resolution Advocate to join their Payroll, Tax & Compliance Services organization on a remote basis. Gusto focuses on supporting small businesses nationwide by managing payroll, health benefits, 401(k)s, and human resources tasks to help owners concentrate on their operations. In this role, you will act as a problem-solver and investigator to untangle payroll discrepancies, analyze tax regulations, and pinpoint the underlying reasons for tax…
Job Description
Gusto is looking for a Tax Resolution Advocate to join their Payroll, Tax & Compliance Services organization on a remote basis. Gusto focuses on supporting small businesses nationwide by managing payroll, health benefits, 401(k)s, and human resources tasks to help owners concentrate on their operations.
In this role, you will act as a problem-solver and investigator to untangle payroll discrepancies, analyze tax regulations, and pinpoint the underlying reasons for tax notices. Working within the Tax Resolution team, you will collaborate closely with tax agencies and cross-functional teams to achieve favorable outcomes for clients while helping shape future tool capabilities. Success in this position requires a strong work ethic, meticulous attention to detail, exceptional organizational capabilities, and comfort operating in a fast-paced environment under strict deadlines.
The position involves daily handling of tax notice queues, communicating clearly with clients via phone or email, and utilizing current artificial intelligence tools in daily workflows. Full-time staff members at Gusto receive base compensation along with benefits and equity options.
Responsibilities
- Deliver client support via phone and email to simplify the tax notice process
- Investigate and resolve payroll tax notices for clients with guidance from senior personnel
- Prepare clear and concise documentation for every case
- Partner with Compliance, Engagement, and Tax Operations groups
- Communicate with government agencies to represent the company and advocate for clients under supervision
- Organize daily tasks effectively to achieve established goals
- Engage with and utilize current artificial intelligence tools in daily tasks
- Manage a daily queue of tax notices by updating files, notifying clients of updates, and consulting peers on complex problems
- Attend team meetings and assist fellow advocates
Requirements
- Possess two to four years of payroll experience
- Demonstrate capability to work well with cross-functional partners
- Show fluency in using current artificial intelligence applications and a willingness to help shape new tool functions
- Manage multiple priorities simultaneously in a high-volume, deadline-driven setting
- Demonstrate strong analytical and problem-solving skills
- Exhibit professional verbal and written communication abilities
Qualifications
- Prior notice resolution experience is considered a plus
Core Skills
Benefits
- Competitive base pay
- Benefits package
- Equity in the form of restricted stock units
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is listed as remote, though approved remote workers must maintain a reliable and secure internet connection.
What is the employment type?
This is a full-time position.
What salary does this role offer?
Cash compensation ranges from $23.50 to $25.46 per hour in Denver, and from $21.80 to $24.52 per hour in Phoenix and most remote locations, depending on experience and expertise.
What kind of experience is required?
Candidates must have two to four years of payroll experience, with prior notice resolution experience viewed as a plus.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.