Opportunity at
FairMoneyTeam Lead - Field Recovery ( Lagos, Anambra and Owerri )
FairMoney is a mobile banking institution founded in 2017 that focuses on providing credit and financial services within emerging markets, primarily operating in Nigeria. Backed by…
Career Tools
About This Role
FairMoney is a mobile banking institution founded in 2017 that focuses on providing credit and financial services within emerging markets, primarily operating in Nigeria. Backed by global investors such as Tiger Global, DST, and Flourish Ventures, the enterprise builds mobile banking platforms and point-of-sale solutions, offering current accounts, savings, debit cards, and microcredit. The organization features a multicultural team representing over 27 nationalities and is seeking a Team Lead -…
Job Description
FairMoney is a mobile banking institution founded in 2017 that focuses on providing credit and financial services within emerging markets, primarily operating in Nigeria. Backed by global investors such as Tiger Global, DST, and Flourish Ventures, the enterprise builds mobile banking platforms and point-of-sale solutions, offering current accounts, savings, debit cards, and microcredit. The organization features a multicultural team representing over 27 nationalities and is seeking a Team Lead - Field Recovery to support operations in Lagos, Anambra, and Owerri.
This position involves minimizing credit risk by managing early and deep bucket collections alongside the Collections Manager. The selected professional will oversee daily recovery team activities, analyze delinquent portfolios, optimize recovery workflows, and ensure adherence to internal standards and regulatory expectations. The role suits professionals with experience in delinquency management who excel at guiding field personnel and utilizing data to refine operational efficiency.
Candidates will participate in a recruitment process consisting of an initial screening call with a senior recruiter followed by a technical discussion with the hiring manager.
Responsibilities
- Oversee daily recovery team operations to guarantee execution and accountability
- Coach, monitor, and assist staff members to optimize performance
- Analyze delinquent loan portfolios to spot default causes, gaps, and trends
- Suggest and track corrective measures to enhance recovery results and resolve issues quickly
- Refine and streamline recovery workflows for enhanced efficiency
- Compile and evaluate personnel monitoring and performance reports
- Handle administrative recovery tasks such as regional drive allocation management
- Ensure recovery operations comply with internal standards, regulatory expectations, and company policies
- Contribute to the enhancement of collections policies and standards based on best practices
- Identify emerging risks in recovery operations and provide portfolio updates to leadership
- Promote a disciplined, accountable, and customer-sensitive recovery culture
Requirements
- At least three years of experience in collections or field recovery
- Minimum of two years of experience functioning in a Team Lead - Field Recovery capacity
- Deep comprehension of delinquency management and roll rates
- Demonstrated ability to manage and inspire field staff
- Proficiency in negotiation, communication, and conflict resolution
- Working knowledge of Microsoft Excel
- Capacity to analyze data and boost operational performance
Qualifications
- Bachelor degree in a relevant field
- Familiarity with reporting tools is considered an advantage
Core Skills
Benefits
- Private Health Insurance
- Pension Plan
- Training and Development
- Performance Bonus
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of this job?
The posting specifies locations in Lagos, Anambra, and Owerri.
What experience is required for the position?
Applicants must have at least three years of collections or field recovery experience, including a minimum of two years specifically as a Team Lead - Field Recovery.
What benefits does the employer provide?
The company offers private health insurance, a pension plan, training and development opportunities, and performance bonuses.
What does the recruitment process involve?
The hiring process includes a thirty-minute screening call with a senior recruiter and a thirty-minute technical interview with the hiring manager.
Is the salary specified in the job posting?
The posting does not specify the salary for this role.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.