On-site opportunity at
ZooxTeam Lead, Readiness & Response
Zoox is seeking a Team Lead for Readiness and Response to support its autonomous mobility initiatives and Robotaxi and Mapping Vehicle Fleet. In this position, you…
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About This Role
Zoox is seeking a Team Lead for Readiness and Response to support its autonomous mobility initiatives and Robotaxi and Mapping Vehicle Fleet. In this position, you will oversee both the technical preparation of vehicles and the management of live field incidents, ensuring seamless operational integrity during market expansions. This is a strategic leadership role where you will manage a hybrid workforce of full-time shift leads and contingent personnel rather than…
Job Description
Zoox is seeking a Team Lead for Readiness and Response to support its autonomous mobility initiatives and Robotaxi and Mapping Vehicle Fleet. In this position, you will oversee both the technical preparation of vehicles and the management of live field incidents, ensuring seamless operational integrity during market expansions. This is a strategic leadership role where you will manage a hybrid workforce of full-time shift leads and contingent personnel rather than performing hands-on technical work. You will serve as the main on-site escalation contact for critical incidents, collaborate with cross-functional leaders, and monitor third-party recovery partners to maximize fleet availability and safety standards.
This role is ideal for an experienced operations professional with a strong background in people management, vendor coordination, and handling high-pressure escalations within dynamic environments. The position requires travel of less than 20 percent.
Responsibilities
- Collaborate with local Fleet Operations leaders and program teams to optimize fleet utilization and meet market demands
- Oversee operational strategies for vehicle preparation readiness and incident response to align with uptime goals
- Directly supervise and mentor full-time shift leads and a contingent workforce while focusing on strategy and performance coaching
- Act as the primary leadership escalation path for critical field incidents, providing guidance and making high-level resolution decisions
- Provide administrative leadership, onboarding, training, and performance management for multidisciplinary and contractor workforces
- Coordinate local third-party vendors for vehicle recovery, roadside assistance, and facilities, flagging service issues to the appropriate program team
- Identify depot and field response workflow bottlenecks and collaborate cross-functionally to minimize vehicle downtime
- Ensure workshop adherence to OSHA safety policies and maintain accurate, audit-ready vehicle documentation and status reporting
- Analyze and report site-specific KPIs to provide data-driven insights regarding fleet health, efficiency, and vendor performance
Requirements
- Possess at least 8 years of relevant work experience in an operations-based environment
- Demonstrate experience managing and developing direct reports at the shift lead or supervisor level
- Have extensive experience leading, onboarding, and managing the performance of contractor or contingent workforces
- Show proven experience managing third-party service providers and holding them accountable to service level agreements
- Demonstrate critical thinking skills to handle high-priority escalations and make data-driven decisions under pressure
- Exhibit technical aptitude to understand complex autonomous vehicle hardware and software systems
- Have a process improvement mindset with experience facilitating Lean Six Sigma or similar methodologies
- Maintain a clean driving record and a commitment to safety and compliance
- Be available for travel up to less than 20 percent
Qualifications
- Hold a Bachelor's degree in a relevant field such as business management, operations, or finance
- Bring experience working with autonomous vehicles or within a similar safety-critical industry
- Possess experience operating in a fast-paced and dynamic service environment
- Have familiarity with fleet management software
Core Skills
Frequently Asked Questions
What is the employment type for this position?
The posting specifies that this is a full-time position.
Is remote work allowed for the Team Lead, Readiness & Response?
The job posting indicates that the role is on-site, requiring on-site leadership of floor operations, local vendor coordination, and handling on-site escalations.
What is the salary for this role?
The salary is not stated in the job posting.
How much travel is required?
The position requires travel of less than 20 percent.
Sample Interview Questions
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