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MonzoTeam Manager, Financial Crime, EU (Spanish Speaking)
Monzo is hiring a Team Manager for its EU team handling financial crime customer operations, which works to prevent fraud and money laundering affecting Monzo EU…
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About This Role
Monzo is hiring a Team Manager for its EU team handling financial crime customer operations, which works to prevent fraud and money laundering affecting Monzo EU and its customers. The role is full-time and remote, based in the UK. The posting notes that visa sponsorship and relocation to the UK are not available for this role. The manager leads a team of around twelve financial crime investigators who handle work…
Job Description
Monzo is hiring a Team Manager for its EU team handling financial crime customer operations, which works to prevent fraud and money laundering affecting Monzo EU and its customers. The role is full-time and remote, based in the UK. The posting notes that visa sponsorship and relocation to the UK are not available for this role.
The manager leads a team of around twelve financial crime investigators who handle work including screening, transaction monitoring, closing accounts and escalations. Responsibilities include personal and professional growth for each team member, hands-on coaching on the technical side of financial crime work, quality checks on senior investigators, and handling complex case escalations.
The job involves weekly one-to-one and team meetings, passing team feedback to operational leadership to improve processes and tooling, chairing employee relations cases, and taking part in hiring as an interviewer. Operating hours run from 8am to 6:30pm on an 8.5-hour day including a one-hour lunch, with flexibility for occasional weekend work.
Candidates must be able to write and speak both Spanish and English fluently. They need strong team leadership experience across financial crime in financial services, a record of driving performance through others, and hands-on investigation work in areas such as business banking, AML or screening. Up-to-date knowledge of financial crime threats affecting the UK and EU is also expected. The start date is 4 January 2027, and the first eight weeks require no holiday.
Responsibilities
- Guide each senior investigator's growth, both personal and career-related
- Provide hands-on coaching on the technical side of financial crime work
- Hold weekly one-to-one and team meetings
- Pass team feedback to operational leadership to improve processes and tooling
- Carry out quality checks on senior investigators to spot areas needing coaching
- Take on the hardest escalated cases raised by senior investigators
- Chair employee relations cases and decide them in line with company values
- Take part in hiring and interviewing to help shape the team
- Foster a positive, supportive, high-performing culture
Requirements
- Fluency in Spanish and English, in both writing and speech
- Strong team leadership experience across financial crime in financial services
- Demonstrated skill at lifting results by working through a team
- Past investigation work in financial crime, covering business banking, AML or screening work
- Up-to-date grasp of financial crime threats affecting the UK and EU
- Flexibility to cover 8am to 6:30pm operating hours and occasional weekend work
- Ability to start on 4 January 2027 and commit to the first eight weeks with no holiday
Core Skills
Benefits
- Base salary of GBP 38,300 to 49,000, plus a GBP 2,500 multilingual premium
- Performance-linked incentive payments
- A GBP 1,000 annual learning budget for books, courses and conferences
- Home working setup with a MacBook, and extra support for fully remote staff
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where can the role be done?
The role is remote and based in the UK. Visa sponsorship and relocation support are not offered for it, according to the posting.
What is the salary?
The base range is GBP 38,300 to 49,000, plus a GBP 2,500 multilingual premium and incentive awards tied to performance.
What does the application involve?
It includes a video call with a recruiter, a take-home task, a leadership and technical interview, and a Spanish language test covering both writing and speaking.
What are the operating hours?
The team covers 8am to 6:30pm on 8.5-hour days including a one-hour lunch, with occasional weekend working.
Sample Interview Questions
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