Opportunity at
SutherlandTeam Manager - Life/Disability Insurance for Taguig
Sutherland is seeking a Team Manager for Life and Disability Insurance to oversee insurance-related operations, leave management, and disability functions in Taguig. This role is designed…
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About This Role
Sutherland is seeking a Team Manager for Life and Disability Insurance to oversee insurance-related operations, leave management, and disability functions in Taguig. This role is designed for experienced leaders who can guide team members, drive performance metrics, and maintain compliance with regulations and client expectations. The selected professional will supervise daily workflows, analyze operational data, and assist staff in managing complex cases involving workers' compensation, short-term and long-term disability, and…
Job Description
Sutherland is seeking a Team Manager for Life and Disability Insurance to oversee insurance-related operations, leave management, and disability functions in Taguig. This role is designed for experienced leaders who can guide team members, drive performance metrics, and maintain compliance with regulations and client expectations. The selected professional will supervise daily workflows, analyze operational data, and assist staff in managing complex cases involving workers' compensation, short-term and long-term disability, and leave programs.
This position requires a background in contact center operations and insurance services, along with the capability to manage client relationships and conduct quality audits. Sutherland operates in a fast-paced environment that relies heavily on metric-driven outcomes and structured accountability.
Responsibilities
- Lead, coach, and develop a team of insurance professionals to meet productivity and quality goals
- Monitor daily operational metrics to ensure service levels and client expectations are met
- Analyze performance trends and implement action plans to close performance gaps
- Guide staff handling complex workers' compensation, leave, and disability cases
- Collaborate with internal stakeholders and clients to communicate performance results and business updates
- Conduct quality audits, ensure regulatory compliance, and apply corrective actions as needed
Requirements
- Minimum of 3 years of experience in a leadership role such as Team Manager, Team Leader, or Operations Manager
- Minimum of 3 years of experience in disability insurance, leave management, workers' compensation, life insurance, or related services
- Minimum of 3 years of experience working in an inbound contact center, BPO, shared services, or customer operations setting
- Understanding of disability and leave administration programs like FMLA, State Leave Programs, and LOA
Qualifications
- Bachelor's Degree in any field preferred
- Experience managing teams that support insurance claims, absence management, or benefits programs
- Familiarity with claims adjudication, case management, and return-to-work processes
- Background working with insurance, healthcare, employee benefits, or disability management accounts
- Proficiency in Microsoft Office tools including Excel, PowerPoint, and Outlook
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location of this job?
The posting specifies Taguig as the location and indicates the role is on-site.
What is the employment type?
The position is full-time.
What leadership experience is required?
Candidates must have at least 3 years of experience as a Team Manager, Team Leader, Operations Manager, or equivalent leadership role.
Is a college degree mandatory?
A Bachelor's Degree in any field is preferred but not required.
What is the salary for this position?
The salary is not specified in the job posting.
Sample Interview Questions
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