Opportunity at
SutherlandTeam Manager Tech - Streaming
Sutherland is seeking a Team Manager on-site in the Philippines to lead customer support consultants on a streaming campaign. The role drives KPIs including productivity, quality…
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About This Role
Sutherland is seeking a Team Manager on-site in the Philippines to lead customer support consultants on a streaming campaign. The role drives KPIs including productivity, quality and satisfaction, coaches staff, manages attendance and workforce metrics, and reports results to leadership.
Job Description
Sutherland is seeking a Team Manager on-site in the Philippines to lead customer support consultants on a streaming campaign. The role drives KPIs including productivity, quality and satisfaction, coaches staff, manages attendance and workforce metrics, and reports results to leadership.
Responsibilities
- Lead consultants toward productivity, quality and satisfaction KPIs
- Conduct one-on-ones, performance reviews and corrective action plans
- Manage attendance, attrition, shrinkage and scheduling adherence
- Prepare performance reports and business reviews for leadership
Requirements
- Proven leadership in customer service, contact center or BPO environments
- Strong knowledge of people management and performance coaching
- Advanced proficiency in Excel and PowerPoint
Qualifications
- Experience with digital-first industries such as streaming or media
- Experience handling escalations and client-facing interactions
- Familiarity with workforce management principles
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job on-site?
Yes. The posting lists the role as on-site in the Philippines.
What leadership background is needed?
Proven leadership experience in a customer service, contact center or BPO environment is required.
Is a salary stated?
No. The posting does not state a salary.
Sample Interview Questions
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