Remote opportunity at
SocketTechnical Account Manager, Commercial
Socket is seeking a Technical Account Manager for their commercial segment to help development and security teams eliminate security busywork. Founded by Feross Aboukhadijeh and backed…
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About This Role
Socket is seeking a Technical Account Manager for their commercial segment to help development and security teams eliminate security busywork. Founded by Feross Aboukhadijeh and backed by USD 125M in funding, the company provides open-source code auditing and management tools utilized by organizations such as Anthropic, xAI, Figma, and Vercel. In this remote, full-time position, you will manage post-sale relationships for a portfolio of commercial accounts. This is a technical,…
Job Description
Socket is seeking a Technical Account Manager for their commercial segment to help development and security teams eliminate security busywork. Founded by Feross Aboukhadijeh and backed by USD 125M in funding, the company provides open-source code auditing and management tools utilized by organizations such as Anthropic, xAI, Figma, and Vercel.
In this remote, full-time position, you will manage post-sale relationships for a portfolio of commercial accounts. This is a technical, product-focused role where you will act as the primary contact and technical advisor, guiding clients through technical onboarding, conducting quarterly business reviews, and establishing measurable success plans. You will collaborate with account executives regarding renewals and expansions, build scalable onboarding playbooks, and serve as the frontline resource for troubleshooting integration, compatibility, and configuration problems.
Ideal candidates possess a background in client-facing technical functions, expertise in application security, devsecops, or developer tooling, and the ability to reason through code written in languages like JavaScript and Python. The position pays an annual salary between USD 130,000 and 160,000.
Responsibilities
- Manage post-sale customer relationships as the main point of contact and technical advisor for commercial accounts
- Partner with account executives on upsells, renewals, and expansions
- Build relationships with client champions and execute quarterly business reviews
- Lead technical onboarding and integration across CI/CD systems, build pipelines, and IDEs
- Investigate and resolve configuration, compatibility, and integration issues utilizing logs and telemetry
- Conduct discovery sessions and translate product features into practical guidance for developers
- Provide product and field intelligence feedback to product and engineering teams
Requirements
- Minimum of three years of experience in a technical, customer-facing role such as solutions engineer, support engineer, or technical account manager
- At least one year of experience serving as a dedicated point of contact for clients focusing on quarterly health checks and success
- Familiarity with application security, devsecops, package managers, open-source ecosystems, or Linux systems administration, networking, firewalls, and Docker
- Practical experience with developer tooling and CI/CD platforms
- Ability to read and reason about code in JavaScript, Python, or TypeScript
- Familiarity with webhooks, APIs, and SaaS integration patterns
- Experience troubleshooting in production environments alongside engineering teams
Qualifications
- Experience supporting commercial or mid-market customer segments
- Familiarity with SCA, dependency management, or security scanning tools
- Experience designing one-to-many customer programs
- Prior contributions to open-source projects
Core Skills
Benefits
- Market competitive salary band
- Meaningful equity program
- Comprehensive health benefits with 99 percent coverage for you and your family
- Flexible time-off, holidays, and winter shutdown
- Paid parental leave
- Remote-first work environment with quarterly team off-sites
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the role is remote-first with quarterly team off-sites.
What is the salary range for this role?
The annual salary range is USD 130,000 to 160,000, supplemented by a meaningful equity program.
What experience is required to apply?
Candidates must have at least three years of experience in a technical customer-facing role, including a minimum of one year serving as a dedicated point of contact for customers focused on health checks and success.
What does the interview process involve?
The hiring process includes an informational call with the talent team, virtual face-to-face interviews with technical leadership and a peer, a presentation, and a final interview with the founder and CEO.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
