Remote opportunity at
SamsaraTechnical Account Manager
Samsara is a public technology enterprise providing a Connected Operations Cloud platform that uses IoT data to enhance the safety, efficiency, and sustainability of physical industries…
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About This Role
Samsara is a public technology enterprise providing a Connected Operations Cloud platform that uses IoT data to enhance the safety, efficiency, and sustainability of physical industries like transportation, construction, and manufacturing. The organization is seeking a Technical Account Manager to join its team in Canada on a full-time, remote basis. In this role, the professional will serve as the main technical interface for assigned accounts, optimizing platform implementations, mitigating risk…
Job Description
Samsara is a public technology enterprise providing a Connected Operations Cloud platform that uses IoT data to enhance the safety, efficiency, and sustainability of physical industries like transportation, construction, and manufacturing. The organization is seeking a Technical Account Manager to join its team in Canada on a full-time, remote basis.
In this role, the professional will serve as the main technical interface for assigned accounts, optimizing platform implementations, mitigating risk during peak events, and transforming the overall customer support experience. The position involves building long-lasting relationships with technical stakeholders, aligning solutions with business operations, and acting as a trusted advisor while advocating for client needs internally. Additionally, the individual will occasionally travel to client sites, handle critical incident communications, and potentially provide weekend or after-hours coverage based on client demands.
This opportunity is well-suited for someone with extensive technical account management background who wants to impact critical global industries and contribute to team scalability. Compensation for this position ranges from CAD 93,075 to 120,450 per year, accompanied by a total rewards package that includes performance-based variable pay, equity for eligible roles, a professional development stipend, and comprehensive health and parental leave plans.
Responsibilities
- Transform the technical support experience for assigned accounts through effective problem solving
- Act as the primary technical point of contact between the company and designated customers
- Develop a comprehensive understanding of client business operations to align technological solutions with specific needs
- Identify opportunities for additional value and present achieved outcomes
- Cultivate and maintain lasting relationships with technical stakeholders at client organizations
- Advocate for customer interests and maintain accurate interaction records within the system of engagement
- Participate in scaling the Technical Account Management team by sharing knowledge and best practices
Requirements
- Minimum of 7 years of experience in technical account management, customer success, or a similar role
- Exceptional technical literacy covering hardware, software, and artificial intelligence technology
- Strong written and verbal communication skills
- Demonstrated ability to build and maintain customer relationships
- Business acumen utilizing a data-informed approach to understand client needs
- Strong bias for action, ownership, and adherence to high standards
Qualifications
- Bachelor's degree in a technical field such as Computer Science or Engineering, or equivalent practical expertise
- Python coding skills to provide enhanced technical solutions
- Experience supporting enterprise-level clients within SaaS, IoT, or PaaS environments
- Familiarity with Salesforce, Zendesk, Jira, Gainsight, Tableau, and AI tools such as Gemini
- Demonstrated interest in artificial intelligence and machine learning business applications
Core Skills
Benefits
- Annual base salary between CAD 93,075 and CAD 120,450
- Performance-based bonus and variable pay
- Equity eligibility for the role
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position open to candidates based in Canada.
What is the salary range for this role?
The annual base salary ranges from CAD 93,075 to 120,450, with actual pay varying based on factors such as city of residence, knowledge, skills, and experience.
What are the core experience requirements?
Applicants must have at least 7 years of experience in technical account management, customer success, or a related role, alongside exceptional technical literacy and strong communication skills.
Sample Interview Questions
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