Hybrid opportunity at
FreshworksTechnical Curriculum Developer
This technical curriculum developer role sits in Freshworks' Revenue Enablement group and builds technical training for the partner engineers and services consultants who work with customers.…
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About This Role
This technical curriculum developer role sits in Freshworks' Revenue Enablement group and builds technical training for the partner engineers and services consultants who work with customers. The developer blends instructional design, multimedia production and technical fluency so learners can explain, demonstrate and roll out Freshworks products with assurance. Deliverables include eLearning modules, technical certifications, tests, simulations, video lessons, interactive exercises, quick-reference aids and multi-course tracks. The developer collaborates with product-knowledge…
Job Description
This technical curriculum developer role sits in Freshworks' Revenue Enablement group and builds technical training for the partner engineers and services consultants who work with customers. The developer blends instructional design, multimedia production and technical fluency so learners can explain, demonstrate and roll out Freshworks products with assurance.
Deliverables include eLearning modules, technical certifications, tests, simulations, video lessons, interactive exercises, quick-reference aids and multi-course tracks. The developer collaborates with product-knowledge specialists and teams spanning presales engineering, services, product and marketing to turn complicated product ideas into focused lessons. Scoping courses, writing objectives, deciding what matters most and measuring results through tests, learner input and business outcomes are central. Authoring is done in Articulate 360 (Storyline and Rise). The role also builds and maintains certification and readiness programs.
The ideal candidate has five to eight years designing technical curricula, digital learning or enablement programs in SaaS or technology, and can produce polished multimedia content. A computer science, SaaS or enterprise software background helps with technical comprehension, and strong writing, project coordination and stakeholder skills are required. Experience with eLearning authoring software, designing certifications or assessments, and AI-driven learning tools is an advantage. The job is hybrid, based at the Downtown Boston office with three in-person days, Tuesday through Thursday. Base pay ranges from $110,000 to $142,000, with a target bonus.
Responsibilities
- Build technical learning products such as eLearning, certification exams, quizzes, simulations, clips, reference cards and course tracks.
- Produce polished multimedia lessons with narration, video, animation and interactive elements.
- Partner with technical experts and internal groups to explain complex ideas clearly.
- Set course scope, objectives, structure and assessment design.
- Work with subject experts to separate essential knowledge from optional detail.
- Maintain certifications and readiness programs.
- Track learning outcomes and refine content based on what the data shows.
Requirements
- Five to eight years creating technical curricula, digital learning or enablement programs in SaaS or technology.
- Ability to make polished multimedia learning, including eLearning, video and interactive formats.
- Solid learning-design skill for scope, objectives, structure and assessments.
- Background building courses for technical readers, such as solution engineers or service teams.
- Grounding in computing, SaaS or enterprise software concepts.
- Hands-on work in Articulate 360 (Storyline and Rise) or comparable authoring software.
- Strong technical writing, communication, project and stakeholder management.
Qualifications
- Experience designing technical certifications or evaluations.
- Experience using AI-based learning or content-creation tools.
Core Skills
Benefits
- Health options covering dental, medical and vision care, plus disability and life policies.
- Equity, an employee stock purchase plan, flexible PTO and spending accounts, commuter perks and wellness support.
- Adoption and parental leave.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based?
The posting says the role is based at the Downtown Boston office, with in-office presence three days a week, Tuesday through Thursday.
What is the base salary?
The base salary range is $110,000 to $142,000, and the role is eligible for a target bonus.
What experience is needed?
The posting asks for five to eight years designing technical curriculum, digital learning or enablement programs.
How do I apply?
The posting does not describe an application process.
Sample Interview Questions
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