Technical Operations & Service Reliability Engineer

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About This Role

Bosch is hiring a Technical Operations & Service Reliability Engineer to join the Global Level 4 Smart Mobility Operations Team on an on-site basis. This position centers on supporting digital mobility and connected vehicle offerings by examining complex user-reported problems, executing backend evaluations, aligning technical squads, and steering incidents toward permanent fixes. This is distinct from standard monitoring or ticket handling positions, focusing instead on deep technical troubleshooting, discovering fundamental…

Job Description

Responsibilities

• Spearhead technical investigations for user-affecting incidents and service drops
• Evaluate system logs, backend functionality, metrics, and operational workflows
• Pinpoint potential root causes and support lasting resolutions for difficult problems
• Synchronize engineering, product, infrastructure, vendor, and support units during incident management
• Execute Incident, Problem, Event, and Escalation Management tasks following established procedures
• Evaluate impacts spanning customers, geographic markets, services, and backend systems
• Function as a reliable operational partner for clients, product units, and technical stakeholders
• Provide ongoing updates regarding investigation progress, dangers, and service effects
• Spot risks, gaps, and enhancement areas before they escalate into user complaints
• Run alignment sessions, technical talks, and workshops to accelerate problem-solving
• Spot repeating issues, patterns, and service vulnerabilities to back Root Cause Analysis
• Aid automation, dashboard creation, and AI-driven enhancement initiatives
• Maintain thorough records in Jira and Confluence including findings and workarounds
• Draft and revise troubleshooting manuals, operational workflows, and knowledge base items

Requirements

• Experience in Technical Operations, Production Support, Application Support, Service Reliability Engineering, L3/L4 Support, or Incident Management
• Strong analytical and troubleshooting skills
• Background in leading technical investigations involving multiple teams
• Direct working experience with customers, business stakeholders, or product groups
• Familiarity with ITIL-based processes such as Incident, Problem, Event, and Escalation Management
• Ability to communicate clearly with technical and non-technical audiences

Qualifications

• BE, BTech, BCA, BSc (IT), MCA, MBA (IT), or MSc (IT) educational background
• 5 to 7 years of work experience
• Experience with Jira and Confluence
• Experience with Splunk
• Experience with Kibana
• Experience with New Relic
• Experience with Grafana
• Experience with Power BI
• Experience with Tableau

Core Skills

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