Remote opportunity at
ServiceNowTechnical Product Manager, Legal AI and Platforms
ServiceNow is an enterprise software company providing an AI platform designed to automate workflows and modernize business operations. The organization is currently hiring a Technical Product…
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About This Role
ServiceNow is an enterprise software company providing an AI platform designed to automate workflows and modernize business operations. The organization is currently hiring a Technical Product Manager, Legal AI and Platforms to join the Global Business Services Experience team on a full-time, remote basis. In this role, the selected professional will guide a portfolio of artificial intelligence and platform initiatives aimed at supporting internal legal operations. Responsibilities include shaping multi-quarter…
Job Description
ServiceNow is an enterprise software company providing an AI platform designed to automate workflows and modernize business operations. The organization is currently hiring a Technical Product Manager, Legal AI and Platforms to join the Global Business Services Experience team on a full-time, remote basis.
In this role, the selected professional will guide a portfolio of artificial intelligence and platform initiatives aimed at supporting internal legal operations. Responsibilities include shaping multi-quarter roadmaps, designing automated legal agents, building functional prototypes, and measuring productivity metrics such as cycle times and hours saved. The person in this position will work closely with legal, procurement, engineering, and digital technology stakeholders, while also collaborating with the core product organization to influence customer-facing platform releases.
This position offers a base salary between USD 131,600 and 230,300 per year, accompanied by equity eligibility, variable or incentive compensation, and a comprehensive benefits package.
Responsibilities
- Manage a multi-quarter product roadmap covering Contract Management Pro, Legal Service Delivery, and connected systems
- Define epics, user stories, technical spikes, acceptance criteria, and solution approach documents for engineering teams
- Run discovery sessions with legal and business groups to discover workflow enhancements and establish measurable product requirements
- Design and deploy artificial intelligence agents for legal tasks including intake, triage, advice recommendations, and contract redlining
- Develop rapid prototypes to test artificial intelligence capabilities and secure stakeholder alignment prior to full development
- Establish evaluation frameworks, testing sets, and quality thresholds before launching any production-level artificial intelligence feature
- Track and report performance metrics like hours saved, request volume, cycle time, adoption, and overall productivity gains
- Partner with the central product division to align internal legal tools with broader customer-facing platform updates
Requirements
- At least 5 years of experience in technical product management, including multi-quarter roadmap ownership
- Background working with enterprise workflow platforms
- Demonstrated experience shipping generative or agentic artificial intelligence solutions, covering prompt design, retrieval, and large language model behavior
- Proven capability in establishing evaluation criteria for artificial intelligence systems regarding task completion, output quality, groundedness, and human oversight
- Experience operating within agile development environments by writing epics and user stories for engineering delivery
- Clear executive communication abilities to present portfolio updates, risks, and value propositions
Qualifications
- Familiarity with ServiceNow Contract Management Pro or Legal Service Delivery
- Prior exposure to legal, procurement, or contract management workflows
- Practical background using Now Assist or ServiceNow AI Agents
- Knowledge of alternative contract lifecycle management or legal artificial intelligence platforms
- Experience co-developing alongside a product team or acting as a design partner for software solutions
- Familiarity with prototype-first or artificial intelligence-native development methodologies
Core Skills
Benefits
- Base pay ranging from USD 131,600 to 230,300 per year
- Equity eligibility where applicable
- Variable or incentive compensation
- Health plans inclusive of flexible spending accounts
- 401(k) plan featuring a company match
- Employee Stock Purchase Plan
- Matching donations program
- Flexible time away plan
- Family leave programs
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and location status for this role?
This is a full-time position with a remote work status.
What is the salary range for the Technical Product Manager, Legal AI and Platforms position?
The base pay guideline ranges from USD 131,600 to 230,300 per year, with individual total compensation varying based on location, skills, and qualifications.
What primary experience is required to apply?
Candidates must have at least five years of technical product management experience, background with enterprise workflow platforms, and experience launching generative or agentic artificial intelligence features.
Sample Interview Questions
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