Opportunity at
ServiceNowTechnical Support Engineer
This full-time, on-site Technical Support Engineer role at ServiceNow in Bengaluru joins the Moveworks support team, which supports an AI assistant that searches enterprise content and…
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About This Role
This full-time, on-site Technical Support Engineer role at ServiceNow in Bengaluru joins the Moveworks support team, which supports an AI assistant that searches enterprise content and carries out tasks through agents. The job covers day-to-day customer support, troubleshooting AI responses, agent workflows and API integrations, using logs and monitoring tools to find root causes, and escalating defects. It suits a curious, proactive person with two to five years of customer-facing…
Job Description
This full-time, on-site Technical Support Engineer role at ServiceNow in Bengaluru joins the Moveworks support team, which supports an AI assistant that searches enterprise content and carries out tasks through agents. The job covers day-to-day customer support, troubleshooting AI responses, agent workflows and API integrations, using logs and monitoring tools to find root causes, and escalating defects.
It suits a curious, proactive person with two to five years of customer-facing technical support experience and a solid grasp of REST APIs and integration debugging.
Responsibilities
- Give day-to-day technical support to customers using the AI assistant platform
- Troubleshoot AI answer quality, agent workflow failures and API integration issues
- Find root causes using logs, telemetry and tools such as Kibana and Grafana
- Document defects, reproduce bugs and escalate tickets to the right teams within SLA
Requirements
- Two to five years in customer-facing technical support or similar roles
- Hands-on work with ServiceNow and enterprise integrations
- Solid grasp of REST APIs, with skill in debugging integrations
Qualifications
- An undergraduate qualification in IT or computing, or a nearby subject
- Familiarity with AI or ML systems, such as RAG-based search or conversational AI, is a plus
- Basic coding skills, preferably Python, and Git knowledge are a plus
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the job?
The listing places the role in Bengaluru, India, as on-site work.
What experience is needed?
The posting asks for two to five years of customer-facing technical support or similar experience.
Which tools are named?
Kibana and Grafana are named for log analysis, and Git is listed as a plus.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.