Opportunity at
PlaysonTechnical Support Engineer - night shifts
Playson seeks a Technical Support Engineer for night shifts to join its Integration Department on a full-time basis. Established in 2012, Playson provides complete gaming solutions…
Career Tools
About This Role
Playson seeks a Technical Support Engineer for night shifts to join its Integration Department on a full-time basis. Established in 2012, Playson provides complete gaming solutions and technological services to leading iGaming operators worldwide. This role centers on delivering second-level customer support and managing current partner integrations during night shifts. The position requires a commitment to working exclusively on night shifts across a five-shift weekly schedule. Ideal candidates possess a…
Job Description
Playson seeks a Technical Support Engineer for night shifts to join its Integration Department on a full-time basis. Established in 2012, Playson provides complete gaming solutions and technological services to leading iGaming operators worldwide. This role centers on delivering second-level customer support and managing current partner integrations during night shifts.
The position requires a commitment to working exclusively on night shifts across a five-shift weekly schedule. Ideal candidates possess a client-focused attitude, strong troubleshooting abilities, and effective communication skills in Upper-Intermediate English. The role is suited for individuals capable of diagnosing technical problems, testing integration protocols, and adapting to a dynamic growth environment.
Employees in this position receive a competitive salary paid in EUR with annual performance reviews, along with a quarterly bonus system. Playson offers remote work flexibility and a flexible schedule. Additional benefits include comprehensive medical insurance for the employee and a partner, financial assistance for life events, unlimited paid vacation, unlimited paid sick leave, and reimbursement for professional development courses.
Responsibilities
- Provide second-level customer support and complete customer support service for partner integrations
- Comply with a schedule of five shifts a week dedicated strictly to night shifts
- Comprehend, analyze, and resolve technical issues
- Conduct integration protocol testing
- Deliver client service
Requirements
- Commitment to work exclusively on night shifts
- Familiarity with monitoring tools such as Elastic, Dynatrace, or Grafana
- Client-focused attitude and strong work ethic
- Problem-solving and troubleshooting skills
- Written and verbal communication skills with at least Upper-Intermediate English proficiency
- Working knowledge of XML and JSON
- Basic experience with Git and version control workflows
- Understanding of API protocols like REST
- Awareness of the software development lifecycle
Qualifications
- Familiarity with the iGaming industry
- Hands-on software development experience using Java, C#, Node.js, or TypeScript
- Experience with cloud infrastructure including AWS, Azure, or GCP
- Experience with Kubernetes
- Familiarity with Jira and the Atlassian stack
- Basic understanding of QA processes and test environments
- Previous professional background in technical support, DevOps, or site reliability
- Practical experience utilizing monitoring systems
- Exposure to Agile frameworks such as Scrum or Kanban and project management skills
Core Skills
Benefits
- Competitive salary in EUR subject to annual performance reviews
- Transparent and systematic quarterly bonus system
- Flexible work schedule
- Remote work option
- Comprehensive medical insurance for the employee and a significant other
- Financial support during special life events
- Unlimited paid vacation leave
- Unlimited paid sick leave
- Reimbursement for professional development courses
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The posting states that candidates can choose to work remotely, providing greater flexibility and comfort.
What are the working hours or shift arrangements?
The role requires working exclusively on night shifts, comprising five shifts a week.
What is the recruitment process?
The hiring process consists of three steps: a 45-minute HR interview, a 60-minute technical interview, and a 60-minute final interview.
What benefits are included?
Benefits include a competitive salary in EUR, quarterly bonuses, medical insurance for the employee and a partner, financial support for life events, unlimited paid vacation and sick leave, and professional course reimbursement.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
