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QuickNodeTechnical Support Engineer
QuickNode is a cloud-based infrastructure provider supporting the blockchain ecosystem by enabling global companies and innovators to construct next-generation Web3 applications. Backed by prominent investors such…
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AI Summary
This role involves triaging, debugging, and resolving customer technical issues ranging from basic service inquiries to complex Web3 and infrastructure problems. Day-to-day responsibilities also include managing account billing in Stripe, writing internal runbooks, and collaborating closely with engineering and product teams to turn user challenges into actionable product improvements.
About this role
Technical Support Engineer at QuickNode is a full-time role. Work arrangement: Not specified. Location: United States. The listed pay is USD 69,500 - 87,500/yr. It was posted on Oct 5, 2026. This listing is paused and not taking applications at the moment.
Job Description
QuickNode is a cloud-based infrastructure provider supporting the blockchain ecosystem by enabling global companies and innovators to construct next-generation Web3 applications. Backed by prominent investors such as Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund, the enterprise maintains high-performance global data infrastructure that handles billions of requests daily through a team of over 110 professionals.
The organization seeks a Technical Support Engineer to take ownership of customer requests, ranging from basic service inquiries to complex Web3, infrastructure, and integration issues. This position suits an independent self-starter with a deep sense of ownership, strong communication skills, and a team-oriented mindset who can triage, reproduce, and debug technical obstacles without constant supervision. Daily responsibilities include meeting to review active issues, handling account billing needs in Stripe, and creating internal support documentation or runbooks.
Professionals in this role will partner closely with engineering, infrastructure, product, and tech-ops teams to translate recurring customer hardships into actionable improvements and bug reports. Engineers at QuickNode also participate in customer support on a rotating basis to better understand user needs. The company operates globally with physical offices in Fort Lauderdale, Florida, and Lisbon, Portugal, alongside remote capabilities, and values fair, unbiased compensation designed around a competitive rewards package.
Responsibilities
- Manage and resolve technical support inquiries from customers spanning basic service questions to intricate Web3 and infrastructure challenges.
- Triage, reproduce, and troubleshoot reported issues via logs, command line tools, scripting, and local proxies.
- Document technical findings, reproduction steps, customer impact, and recommendations for engineering and product teams.
- Translate recurring customer difficulties into bug reports, product feedback, and internal tooling requirements.
- Collaborate with cross-functional groups to ensure fast resolution times and handle urgent escalations with proper context.
- Develop and maintain internal runbooks, troubleshooting guides, and support documentation.
- Create scripts, automation, and tooling to minimize manual support effort and accelerate resolution times.
- Handle billing and account administration needs inside Stripe, such as processing credits and refunds when necessary.
- Take part in daily support reviews, team handoffs, and rotating support schedules.
- Ensure a high-quality customer experience by communicating clearly and guiding issues through to completion.
Requirements
- Minimum of one year of experience working in a technical support role.
- At least one year of experience in blockchain or equivalent personal project experience.
- Advanced scripting capability in more than one of Python, Go, Ruby, or Bash.
- Understanding of foundational internet protocols including HTTP, DNS, and TCP/SSL.
- Familiarity with the Ethereum JSON-RPC specification.
- Background maintaining infrastructure as code using Terraform and Ansible, or alternative tools like Salt, Puppet, or Chef.
- Expertise in administering Linux hosts.
- Familiarity with proactive monitoring and alerting technologies.
- Experience providing technical customer support utilizing command line tools, troubleshooting methodologies, and Linux.
- Capability to independently configure unfamiliar software and proactively resolve complex issues.
Core Skills
Benefits
- Fair, unbiased compensation designed to be employee-centric
- Competitive benefit package provided in operational locations
- Flexible way of working
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Technical Support Engineer position?
The salary for this role ranges from USD 69,500 to 87,500 per year.
What is the employment type for this position?
The posting specifies that this is a full-time position.
What is the remote work policy or location for this job?
The posting lists the status as on-site, and mentions that the company is a global remote organization with physical offices in Fort Lauderdale, Florida, and Lisbon, Portugal, though the specific location for this exact opening is not stated.
How can I apply for this job?
The source posting does not specify application instructions.
Role DNA (AI assessment)
This role demands high technical problem-solving capabilities and constant cross-functional collaboration while requiring significant independence and self-direction in day-to-day triage.
Salary Analysis
The posted salary range aligns reasonably well with entry-to-mid level technical support roles in blockchain infrastructure, though compensation may lean toward the lower end depending on exact regional adjustments.
Employer-Listed Salary
USD 69,500 - 87,500/yr
As stated in this job posting.
AI salary estimate (not from the employer)
AI-estimated market range based on role, seniority, and location — not a guaranteed offer, and independent of the employer's own figure above.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
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