Remote opportunity at
MicroSourcingTechnical Support Representative
MicroSourcing seeks a Technical Support Representative for a full-time, remote position based out of the Harton Corporate Center in Paranaque City. This role operates on a…
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About This Role
MicroSourcing seeks a Technical Support Representative for a full-time, remote position based out of the Harton Corporate Center in Paranaque City. This role operates on a night shift schedule. The employee will handle incoming customer assistance via phone and email utilizing the Salesforce ticket tracking system, diagnose software problems, guide clients through corrective steps and training, manage client onboarding workflows, and answer sales phone calls to schedule appointments with sales…
Job Description
MicroSourcing seeks a Technical Support Representative for a full-time, remote position based out of the Harton Corporate Center in Paranaque City. This role operates on a night shift schedule. The employee will handle incoming customer assistance via phone and email utilizing the Salesforce ticket tracking system, diagnose software problems, guide clients through corrective steps and training, manage client onboarding workflows, and answer sales phone calls to schedule appointments with sales representatives.
MicroSourcing operates as a prominent offshore managed services provider in the Philippines, supporting over 9,000 professionals across 13 delivery centers. The company maintains an inclusive culture that welcomes diverse backgrounds and offers equal opportunities for all individuals.
Responsibilities
- Handle incoming customer support by phone and email using Salesforce
- Guide clients through corrective steps and software training
- Identify problems, research answers, and diagnose technical software issues
- Implement new customers on onboarding workflows via appointments
- Manage new client onboarding groundwork for initial setup consultations
- Manage ticketing and respond to client questions
- Coordinate client communication and build specialized expertise on products, services, and internal tools
- Communicate with team members, supervisors, and internal stakeholders
- Answer sales phone calls and guide callers to schedule appointments with salesmen
Requirements
- Excellent written and verbal English communication skills
- Ability to think outside of the box and provide creative solutions
Qualifications
- Open to fresh graduates with no specific prior experience required
- Experience handling escalated concerns
- Flexibility with working hours
Core Skills
Benefits
- Above-market compensation
- Healthcare coverage on day one for the employee and one or more dependents
- Paid time off with cash conversion
- Group life insurance
- Performance bonuses
- Participation in company-sponsored events and activities
- Flexible work arrangements
- Opportunities for continuous learning and career advancement
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source indicates a work-from-home setup.
What shift does this role work?
This position operates on a night shift.
What prior experience is required?
No specific experience is required, and the posting is open to fresh graduates.
What is the salary for this job?
The posting states that the compensation is above-market, but a specific salary amount is not provided.
Sample Interview Questions
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